Manager, US Imaging Services

About the Opportunity

The Manager is accountable for ensuring the department maintains impeccable quality and delivers on time, addressing all short-term, mid-term, and long-term requirements necessary to achieve this outcome.

This position demands a substantial strategic focus, requiring the incumbent to anticipate future needs years in advance and to comprehend how short-term actions contribute to and affect that long-term vision. The Manager is responsible for defining and proposing the requisite resources, organizational structure, and expertise for the department to consistently deliver flawless performance across all three timeframes.

Furthermore, the Manager collaborates closely with the other Core Lab departments, and Imaging Services departments, to ensure alignment and efficient internal and external processes. The manager also works closely with the Training Department, as an internal client, to guarantee that the team's needs are met promptly. It also plays a role in potential expansions, providing resources and support for those endeavours.

The incumbent plays a vital role in leadership, evaluation, and team development. The manager concentrates on scalability and process efficiency, working together with the Planning & Support team to deliver. While maintaining a primarily tactical focus, the Director remains involved in operational oversight, adopting a hands-off but observant approach to facilitate problem-solving and swift action. The role also actively contributes to defining metrics, ensuring consistent adherence to training, process, and quality standards, and emphasizing faultless execution, right-first-time results, and unwavering integrity across all operations.

Is a key participant in cross functional teams regarding projects that impact the scans lifecycle workflows.

The Manager reports to the Director, Imaging Services.

Responsibilities

• Leads the Core Lab Imaging Services, US based, including people, execution, budget, and capacity.
• Partakes, supporting the Imaging Services director, on defining capacity and budgets.
• Oversee daily operational targets and fosters the gap analysis of deviations and resulting actions for improvement, promoting Continuous Improvement.
• Partakes with the Planning & Support team on supervision team schedules, adjustments and daily issues, ensuring compliance with the defined capacity.
• Lead, support, or participate in Continuous Improvement projects within the Imaging Services Team and at the Core Lab level. Propose projects.
• Ensure compliance with training, process, and quality standards, flawless execution, right-first-time results, and integrity.
• Approves all the operational workflows and fosters the development and efficient and scalable processes, in alignment with the parallel departments.
• Evaluates the effectiveness of the processes and workflows via KPIs, and promotes action from the team.
• Provides operational workflows expertise to the Imaging Services Department and is the final decision-maker on people and workflow matters.
• Provides support for escalated issues on the processes and workflows.
• Responsible for developing the long term strategy for US Imaging Services, in all vectors, propose for approval and continuous monitoring of new needs.
• Partakes on the Imaging Services OKRs definition.
• Collaborates with other departments, including Product, Data Science, MSL, Research, and People.
• Partakes in the approval of the career pathways for Core Lab Imaging Services.
• Is part of the Core Lab Standardization team.
• Acts as a thought partner to the Director for scalability, efficiency and workflows.

Requirements

• University degree in applicable field, technical, management or business. Technical knowledge of medical imaging (Preferred).
• Operational & Supply Chain Governance: Extensive experience navigating complex operations in supply chain management and/or fast paced operations management and/or process optimization considered as a plus
• Flexibility and agility: Experience managing within fast-paced, high-volatility operational environments, demonstrating the agility required to maintain performance stability under fluid conditions.
• Experience working in the healthcare context is a differentiator, as is knowledge of the regulated context of the SaMD.
• Technical knowledge of CCTA workflows: scan acquisition protocols and/or advanced post-processing is a plus

Soft Skills

• Strategic & People Leadership: Proven capability to drive organizational performance through team development, fostering a high-execution culture aligned with target KPIs..
• Cross-Functional Communication: Excellence in structured communication, possessing the articulation required to align multi-disciplinary teams and manage diverse stakeholder expectations.
• Tactical Project Execution: Advanced organizational and planning proficiency, focused on the rigorous execution of strategic projects and the mitigation of execution risks.

Compensation

The base salary range for this role varies by location and is aligned to market benchmarks.

• Candidates located in higher-cost labor markets, including California, Washington, New York, New Jersey, Connecticut, Massachusetts, and Washington, DC represent the middle to high end of the range, while candidates located in all other U.S. locations represent the low to middle end of the range.
• Final compensation is determined based on location, experience, skills, and internal equity.

This role is eligible for a 15% target annual bonus, resulting in the following base salary and Total Target Compensation (TTC) ranges:

• Base Salary: $112,000 - $130,000
• TTC: $128,800 - $149,500

*Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.) Additionally, stock options, paid benefits, and employee perks are part of your total rewards.