Manager, Vendor Onboarding, Shared Services

Job ID: 526157

CRH's Americas Materials division is the leading integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 29,000 employees at close to 1,660 locations in 45 US States and 2 Canadian provinces.

Job Summary

The Manager, Vendor Onboarding is responsible for leading the end-to-end business partner setup process, ensuring a seamless, efficient, and customer-focused onboarding experience for vendors and internal stakeholders. This role oversees the collection and validation of required documentation, ensuring all onboarding requirements are completed accurately, timely, and in compliance with company standards. The Manager provides leadership and direction to the team, establishes clear processes and service expectations, and drives continuous improvement across the onboarding lifecycle. This position plays a critical role in maintaining data integrity, strengthening compliance, and delivering a consistent, high-quality service experience while scaling operations to support business growth.

What Shared Services Does

A Shared Services Center (SSC) centralizes critical business processes, streamlining operations, reducing costs, and delivering consistent quality. By consolidating areas such as finance, procurement, payroll, and reporting, SSC eliminates duplication, frees time for strategic priorities, and fosters efficiency. SSC's primary functions include:
• O2C (Order-to-Cash): Manages the customer journey from order to payment, driving smoother revenue processes.
• R2R (Record-to-Report): Enables robust financial reporting and accounting.
• P2P (Procure-to-Pay): Ensures timely vendor payments and strong supplier relationships. Manages the Travel and Expense program.
• Center of Excellence: Drives innovation and continuous improvement.
• Payroll (Hire-to-Retire): Ensures accurate, compliant employee payments.

Shared Services enables companies to focus on growth and strategic goals while maintaining operational excellence.

Key Responsibilities

• Lead, coach, and develop a high-performing team, including hiring, onboarding, performance management, and career development
• Foster a customer-focused culture that emphasizes responsiveness, accuracy, and professionalism in all interactions
• Oversee end-to-end onboarding operations, ensuring timely completion of requests and adherence to service level expectations
• Allocate and manage team workload, capacity, and priorities to meet business demand and optimize productivity
• Monitor service performance and quality, identifying trends, root causes, and opportunities to improve the customer experience
• Develop, implement, and continuously refine standardized onboarding processes, policies, and procedures to drive consistency and scalability
• Identify inefficiencies and lead process improvement initiatives that enhance cycle times, reduce errors, and streamline workflows
• Establish, track, and report on key performance indicators (KPIs), service level agreements (SLAs), and operational metrics
• Leverage data, reporting tools, and dashboards to inform decisions, measure outcomes, and communicate performance to leadership
• Ensure data integrity and accuracy of vendor and business partner information within systems
• Maintain strong governance and compliance with internal controls, regulatory requirements, and company policies
• Support system enhancements and technology adoption, including ERP platforms, ticketing tools, and automation solutions
• Support change management efforts related to new processes, tools, or organizational initiatives
• Develop and maintain documentation, training materials, and knowledge resources to support team effectiveness and consistency
• Act as an escalation point for complex issues, ensuring timely resolution and stakeholder communication
• Perform other related duties as assigned.

Education & Qualifications

• Bachelor's degree in Business, Finance, Accounting, or a related field, or equivalent work experience
• 5+ years of experience in Shared Services, Finance Operations, Vendor Management, or a related environment
• 2+ years of experience in a people leadership or supervisory role
• Strong experience in process improvement, standardization, and operational scaling
• Demonstrated ability to lead and develop teams in a fast-paced, service-oriented environment
• Experience working with ERP systems (e.g., SAP S/4HANA), case management or ticketing tools, and reporting platforms (e.g., Power BI, Excel)
• Strong analytical skills with the ability to interpret data, identify trends, and drive actionable insights
• Knowledge of vendor onboarding, procure-to-pay (P2P), or related finance processes preferred
• Familiarity with automation tools (e.g., RPA, AI-enabled solutions) preferred
• Excellent communication and stakeholder management skills, with the ability to influence across functions and levels
• Strong organizational skills and attention to detail, with the ability to manage competing priorities
• Commitment to delivering high-quality service and driving continuous improvement

Work Environment

Normal office working conditions with a quiet noise level.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.