The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macys standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macys fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.
Responsibilities include building and leading a team, exceeding sales goals, managing operational support, conducting talent analysis, and fostering an inclusive environment. The role requires flexibility in working hours and entails tasks like coaching staff, managing sales, and operational activities.
