Manager, Workplace Experience & Facilities

Eaton's Corporate Sector division is currently seeking a Manager, Workplace Experience & Facilities.

The expected annual salary range for this role is $130000 - $190000 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

Eaton's Corporate Division is currently seeking a Manager, Workplace Experience & Facilities to join our team. This position will be based at our Beachwood, OH North American HQ location with onsite work.
Position Overview:
The Manager, Workplace Experience & Facilities is responsible for the daily management of Eaton Center. This role takes a hospitality-driven approach to delivering a modern, engaging, and high-performing workplace that supports employee productivity, wellbeing, and collaboration.
The position establishes and maintains processes to ensure the safe, reliable, and cost-effective operation of a 600,000 sq. ft. flagship facility, while elevating workplace design standards and service delivery. The role leads all onsite service partners-including property management, dining, fitness, health center, and managed print-and provides indirect oversight of additional services such as reception, security, mail, and janitorial through third-party providers.
This leader owns workspace planning and utilization strategy, ensuring the environment supports evolving workstyles and organizational needs. The role also requires strong financial and analytical capabilities, with responsibility for budget management, forecasting, and developing business cases to support leadership decision-making.
Success in this role requires a customer-first mindset, strong communication skills, and the ability to lead a complex vendor ecosystem to deliver a seamless, best-in-class workplace experience.

Job Responsibilities:

This is a significant role that impacts the daily work experience of over 800 employees of Eaton Center. This position aligns with cross-functional teams to lead the development of facility management processes, standards and designs at Eaton Center that will become best practices for offices throughout Eaton's global real estate network. In addition, this role will lead:

Workplace Experience & Engagement: Lead the delivery of a best-in-class, hospitality-driven workplace experience across all services and amenities. Develop and monitor employee experience metrics, satisfaction, and utilization trends to drive continuous improvement. Partner with HR, Communications, and business leaders to align workplace initiatives with culture, wellbeing, and productivity goals.

Vendor Leadership & Service Delivery: Lead and manage all onsite service providers, including property management (engineering, security, janitorial, mail, reception), dining services, fitness center, health center, and managed print. Establish clear service level agreements (SLAs) and key performance indicators (KPIs), holding vendors accountable for performance, quality, and cost. Drive a high-performing vendor ecosystem through structured governance, regular performance reviews, and continuous improvement initiatives.

Project Management & Workplace Enhancements: Utilize problem-solving and project management tools to identify, prioritize, gain approval for, and execute facility-related projects. Lead delivery of space reconfigurations, workplace enhancements, events, and capital projects, ensuring alignment with safety, brand, technology, and financial objectives.

Financial Management & Analysis: Lead development and execution of the Eaton Center annual operating budget and 5-year capital plan. Monitor performance against plan, conduct variance analysis, and adjust forecasts as needed. Develop financial models and business cases to support capital investments, cost optimization, and strategic decision-making.

Workplace Design, Space Planning & Utilization: Own workplace design standards and ensure consistency with modern, flexible work environments. Lead space planning efforts, including moves, adds, changes, restacks, and long-range planning. Track and report occupancy and utilization metrics to inform strategic planning and workplace optimization. Contribute to the development of scalable workplace standards and best practices across Eaton's global portfolio.

Environmental, Health & Safety (EHS): Proactively identify and mitigate EHS risks and ensure compliance with regulatory requirements (e.g., OSHA, EPA). Investigate incidents, complete required reporting, and lead root cause and corrective action processes. Develop and deliver EHS training and promote a strong safety culture for employees, contractors, and vendors.

Communication & Stakeholder Engagement: Serve as the primary point of contact for facility operations and workplace experience at Eaton Center. Communicate clearly and proactively with leadership, translating operational and financial data into actionable insights. Build strong relationships across stakeholders to align priorities, manage expectations, and drive successful outcomes.

Qualifications:

Required (Basic) Qualifications:

Bachelor's degree from an accredited institution

Minimum 5 years of experience in facilities management, workplace experience, hospitality, corporate real estate, or related operations

No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Beachwood, OH will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

Must be able to work in the United States without corporate sponsorship now and within the future

Soft Skills:

Position Criteria:

Communicating effectively & confidently with all levels of the organization to translate complex information into clear, actionable insights

Leading and influencing cross-functional team and external partners to deliver results in a highly collaborative, matrixed environment

Designing and implementing scalable processes & systems that improve operational performance, service quality, and workplace experience

Negotiating with vendors to drive value, cost efficiency and accountability

Developing & presenting compelling, data-driven business cases to support capital investments and operational decisions

Up to 10% travel required

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.