Location: Mexico City - Rojo Gómez Plant (On-site)
Area: Quality
Reports to: Quality & Customer Satisfaction Manager
What Will You Do? (Activities)
As a Customer Experience Quality Engineer, you will ensure that our products meet quality standards, comply with specifications, and consistently meet customer expectations. You will collaborate closely with manufacturing teams, suppliers, and customer-facing functions to drive effective problem solving and continuous improvement.
- Follow up on internal and customer non-conformities, performing root cause analysis using tools such as 8D, Ishikawa, PFMEA, and AIAG-VDA methodologies.
- Investigate defects to determine their origin (production line, supplier, transportation) and define material disposition.
- Manage Corrective Reports (CR), PDRs, and supplier tickets related to nonconformities.
- Monitor and report scrap indicators, implement containment actions, and support improvement initiatives.
- Coordinate with suppliers for issue analysis, containment, and corrective actions.
- Lead and track the monthly calibration program to ensure compliance and avoid equipment-related nonconformities.
- Participate in improvement projects, gathering line data and supporting real-time scrap monitoring.
- Update and maintain procedures and documentation in QT9.
- Analyze and update quality performance indicators, developing strategies to improve results.
- Participate in internal and external audits, ensuring compliance with ISO standards.
- Support customer satisfaction by managing complaints, leading root cause investigations, and implementing corrective actions.
What Will Make You Successful?Education
- Bachelor's degree in Industrial, Mechanical, Electrical Engineering, or a related field
Experience & Technical Skills
- Solid experience in quality assurance, manufacturing quality, or customer quality roles within manufacturing environments
- Background in high-volume production industries is strongly preferred; experience outside laboratory settings is required
- Experience in general mass production industries is desirable; automotive experience is a plus but not mandatory
- Proven experience managing or leading teams is preferred
- Strong knowledge of ISO standards and NOM requirements
- Hands-on experience with root cause analysis and structured problem-solving methodologies (8D, Ishikawa)
- Advanced knowledge of core quality tools (APQP, PPAP, FMEA, SPC, MSA, AIAG-VDA, PFMEA)
- Experience handling internal/external audits and customer complaints
- Strong analytical capability to work with data, KPIs, charts, and statistical process control
- Experience with cost, process, and performance improvement initiatives is valued
- Proficiency in Microsoft Office (intermediate to advanced)
- Six Sigma knowledge or certification is a plus
Soft Skills
- Strong communication skills with the ability to interact across functions
- Leadership, ownership, and teamwork mindset
- Problem-solving and continuous improvement orientation
- Customer focus and ability to manage expectations and negotiations
Language
- Advanced English required for technical and business communication
What's in It for You? (Benefits)- Competitive compensation package.
- Professional growth within a global, industry-leading company.
- Access to internal and external training programs (8D, auditing, safety, leadership, etc.).
- Opportunity to work in an innovative and customer-focused manufacturing environment.
- Career development within Schneider Electric's global network.
Let us learn about you! Apply today.
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150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
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