About TailorCare
TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a profoundly personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By carefully assessing patients' symptoms, health histories, preferences, and goals with predictive data and the latest evidence-based guidelines, we help patients choose and navigate the most effective treatment pathway for them every step of the way.
TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with our corporate office located in Nashville.
About the Role
The Market Operations Manager (P4) is an individual contributor responsible for supporting the execution of market priorities across assigned markets within a client relationship. Working under the direction of Market Operations Directors and Senior Directors, this role develops foundational market operations knowledge, maintains accurate market information, coordinates cross-functional follow-up, and ensures workstreams stay on track. The ideal candidate is detail-oriented, highly organized, and eager to build expertise in market performance, client operations, and stakeholder coordination.
Primary Responsibilities
- Market Operations Support: Develop working knowledge of assigned markets, client priorities, operational workflows, and key stakeholders. Maintain accurate market information, track action items, prepare materials, and identify basic operational needs or gaps.
- Performance Tracking: Maintain accurate inputs and track assigned metrics, action items, and reporting needs. Identify basic trends, gaps, or data questions and prepare clear updates for internal stakeholders.
- Execution and Follow-Through: Manage assigned tasks, meeting follow-ups, documentation, and project details with accuracy and timeliness. Keep stakeholders informed, track open items, follow through on commitments, and escalate delays or barriers early to Directors/Senior Directors.
- Cross-Functional Coordination: Work effectively with Growth, Clinical Operations, Data/Analytics, Finance, and other partners to gather information, coordinate next steps, and support market needs.
- Communication and Stakeholder Support: Prepare clear updates, meeting notes, and follow-up communications. Demonstrate responsiveness, professionalism, and sound judgment when interacting with internal partners and selected client/market contacts.
- Process Improvement: Identify recurring process gaps, handoff issues, or inefficiencies in assigned work. Suggest practical improvements, support documentation of updated workflows, and help maintain accurate information in CRM or market tracking tools.
- Client Relationship Support: Support relationship management through preparation, follow-up, responsiveness, and accurate information sharing. Build credibility with internal partners and selected client/market contacts.
- Market and Client Strategy Execution: Understand market priorities and support execution of plans created by Directors/Senior Directors. Help translate strategy into tasks, timelines, and stakeholder follow-up.
- Risk Identification and Escalation: Identify potential issues early, gather relevant context, and escalate appropriately. Communicate risks clearly, track follow-up, and support resolution by ensuring the right information reaches the right stakeholders.
- Insights Capture: Capture market feedback, client questions, operational pain points, and emerging themes. Share insights with appropriate internal partners to support continuous improvement.
- Other duties as assigned
Qualifications
- 5 -7 years of experience in market operations, client operations, account management, healthcare operations, or a related field.
- Demonstrated ability to manage multiple workstreams, track deliverables, and follow through on commitments in a fast-paced environment.
- Strong organizational skills with high attention to detail and accuracy.
- Experience working cross-functionally with internal stakeholders across multiple teams or functions.
- Clear written and verbal communication skills; ability to prepare meeting notes, status updates, and follow-up communications for internal audiences.
- Familiarity with CRM tools, project tracking software, or operational workflows preferred.
- Experience in healthcare, managed care, or a value-based care setting is a plus.
- Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events.
Skills
- Market operations and client coordination
- Performance tracking and data fluency
- Cross-functional collaboration and stakeholder communication
- Organized project and task management
- Process documentation and continuous improvement
- CRM and operational tooling (e.g., Salesforce, project management platforms)
- Written and verbal communication
- Risk identification and escalation judgment
What's In It For You
- Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact.
- Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville.
- Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge.
- Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets!
- Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution.
- Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching.
- Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.
TailorCare seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. TailorCare is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.
