ME Training Lead

Date Posted:

2026-03-30

Country:

United Arab Emirates

Location:

Otis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab Emirates

Job Description – Middle East Training Leader

Position Summary

The Middle East Training Leader is responsible for designing, developing, and implementing the technical training strategy across the Middle East region. This role ensures the successful deployment of all training plans through direct delivery and close collaboration with Field Engineers, Supervisors, and Branch teams. The ultimate objective is to elevate the technical capabilities, knowledge, and performance of all field employees, contributing to long-term operational excellence and customer satisfaction.

Key Responsibilities

1. Training Strategy & Program Development

Define the regional technical training strategy aligned with Middle East business needs, corporate standards, and field operational priorities.

Design comprehensive technical training programs, learning paths, and skill development frameworks for technicians, supervisors, and Field Engineers.

Develop training materials, documentation, practical modules, and evaluation methods.

2. Training Delivery & Deployment

Lead the deployment of the annual Training Plan across all Middle East branches.

Conduct direct technical training sessions for field personnel and support Field Engineers and Supervisors in their training roles.

Ensure proper execution of all training activities by monitoring attendance, quality, learning retention, and follow-up assessments.

3. Performance Improvement & Technical Competency

Evaluate training effectiveness through on-the-job performance, skill assessments, and competency audits.

Identify gaps in technical knowledge, safety practices, troubleshooting skills, or installation/maintenance procedures, and develop targeted training interventions.

Continuously upgrade training content to reflect new technologies, tools, safety standards, and best practices.

4. Collaboration & Stakeholder Management

Work closely with Country Field Service Leads, Field Transformation Leaders, and Field Enablement teams to align training with operational goals.

Coordinate with Branch Managers and local supervisors to schedule and prioritize training sessions.

Liaise with Quality and Safety Leaders to integrate compliance and regulatory requirements into training modules.

5. Reporting & Continuous Improvement

Monitor and report training KPIs, including completion rates, certification levels, skill progress, and post-training performance metrics.

Propose continuous improvement actions to enhance training efficiency, delivery methods, and technical content.

Maintain accurate records of all training activities, certifications, and competency levels across the region.

Qualifications

Bachelor’s Degree in Engineering (Electrical, Mechanical, Industrial, or related technical field). Mandatory.

Fluent English (spoken and written). Mandatory.

Minimum 5–8 years of experience in technical training, field engineering, maintenance operations, or similar roles.

Experience in the elevator/escalator industry or related vertical transportation sectors is strongly preferred.

Proven ability to design and deliver technical training programs.

Strong communication, instructional, and presentation skills.

Ability to travel extensively across the Middle East region.

Competencies

Technical Expertise in Field Operations

Instructional Design & Training Delivery

Leadership & Coaching

Communication & Team Collaboration

Analytical Thinking & Problem Solving

Process and Performance Improvement

Safety & Quality Orientation

Adaptability and Cultural Awareness

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

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