MECCA Chadstone - Clinic Manager / Assistant Clinic Manager

Since our beginnings in 1997, MECCA has redefined the beauty landscape in Australia and Aotearoa (New Zealand), leading in retail innovation and delivering the ultimate beauty experience. Our goal has remained the same since the beginning - to help our community look, feel, and be their best.

And now, we're building something special at Chadstone – our existing MECCA Chadstone stores are coming together into one extraordinary new destination, and we’re looking for the team to help bring it to life.

MECCA Chadstone will be our most significant opening since MECCA Bourke Street. It’s a 2,000 sqm destination bringing the very best of beauty, wellness and expertise into a single immersive space. Think MECCA Perfumeria with Scentsorium, MECCA Aesthetica with clinical treatments and skin consultations, MECCA Apothecary, Josh Wood Hair salon, plus more than 200 brands and over 50 services.

We're looking for people who are passionate about beauty, who take pride in what they do, thrive in a fast-paced environment, and find joy in helping customers look, feel and be their best.

We are looking for an experienced Clinic Manager and Assistant Clinic Manager in driving the overall performance and operational efficiency. The successful candidate will be an experienced manager who has worked in a high paced work environment with a passion for skin. As the manager you will be responsible for driving performance of the space on the ground, as well as providing valuable insights and feedback to best inform future innovations in the skin space at MECCA.

The Role You Could Play:

You will be accountable for all aspects of its performance, growth, and operations. You champion our MECCA Values and embody our vision of making customers look and feel their best.

Key responsibilities of this role include:

• Engaging and motivating your team to meet KPI’s and uphold our values

• Driving success in your team through ongoing training, mentoring, and providing feedback to build a highly effective team.

• Ensuring smooth and efficient store operations that underpin a seamless customer experience

• Supporting and enabling your team to deliver an exceptional customer experience to every client

• Driving efficiencies to achieve results and creating a positive team environment

• Managing the performance of your team, including providing ongoing feedback and career conversations

• Ongoing training and coaching of your team, inspiring and leading them to be experts in their field, so they can provide every client with the right solution

• Working with key stakeholders including Marketing, Retail Operations and People & Education to ensure smooth operations and continual business development.

• Building rapport and relationships with your customers

What You Will Bring

Our ideal candidate has:

• Demonstrated experience in a leadership position within clinic, salon or retail environment.

• An understanding of how to build, coach and grow high performing teams to always drive outstanding sales and a first-class customer experience

• A passion for skin care, aesthetics and achieving great results through leading and developing a team across multiple locations.

• Strong business acumen and understanding of retail services and sales concepts.

• A proven history of providing excellent customer service

• A background in dermal and/or beauty therapy clinics is ideal but not a requirement.

• Experience in providing high touch services.

• Extensive knowledge of skin and skin treatments and a strong desire to learn and evolve with the industry

• Dermal Diploma, Dermal Therapy/ Dermal Science Degree – Dermal Therapist

• Knowledge and understanding in professional advanced skin treatments such as Microdermabrasion, Skin Peels, Laser Hair Removal, Skin Needling, LED and more.

Our ideal candidate is:

• A team player with strong communication, initiative, and time management skills

• Solutions focused, always striving for continuous improvement through innovation and efficiency

• Passionate about exceptional customer experience

• Well presented, confident and organised

• Accustomed to performing in a fast-paced retail or clinic environment

Life at MECCA
We look for people who embody our core values, are passionate about innovation, and are willing to do whatever it takes to ensure our customers look and feel their best. Once you join our team, we will empower you to lead, to change the game, to ignite their inner entrepreneur and to embrace any opportunity for growth and development.

We believe in our people and what they are capable of, which is why our team members are rewarded right from the very beginning. Our team members enjoy some amazing benefits, including:

• Rewarding and recognising through a competitive salary package, annual salary review, bonus program, and amazing individual and team incentives

• Generous product discount to spoil themselves and their immediate family plus a generous product allowance

• Countless opportunities for education and development –including, Leadership Conferences, training sessions, an online Learning Lab, access to amazing guest speakers including brand founders and business leaders and once in a life time events!

• A Parental Support Program featuring paid parental leave and ongoing superannuation

At MECCA, we constantly focus on innovating while providing a unique and supportive company culture, and we like to surprise and delight our team! To learn more about life at MECCA Brands, please visit MECCA Careers.

Careers at MECCA | MECCA

Everyone at MECCA is given the opportunity to influence, change the game and ignite their inner entrepreneur. Are you our next MECCA-match?