MECCA Chadstone - Concierge

Since our beginnings in 1997, MECCA has redefined the beauty landscape in Australia and Aotearoa (New Zealand), leading in retail innovation and delivering the ultimate beauty experience. Our goal has remained the same since the beginning - to help our community look, feel, and be their best.

And now, we're building something special at Chadstone – our existing MECCA Chadstone stores are coming together into one extraordinary new destination, and we’re looking for the team to help bring it to life.

MECCA Chadstone will be our most significant opening since MECCA Bourke Street. It’s a 2,000 sqm destination bringing the very best of beauty, wellness and expertise into a single immersive space. Think MECCA Perfumeria with Scentsorium, MECCA Aesthetica with clinical treatments and skin consultations, MECCA Apothecary, Josh Wood Hair salon, plus more than 200 brands and over 50 services.

We're looking for people who are passionate about beauty, who take pride in what they do, thrive in a fast-paced environment, and find joy in helping customers look, feel and be their best.

Step into the heart of our MECCA Chadstone as aConcierge, where you’ll drive customer loyalty and community engagementby creatingexceptional in-store experiences. The Concierge team is responsible for welcoming our customers into to store, creating connections, and championingexcellence across all aspects of customer experience.

Day-to-day responsibilities:

As a Concierge, you will work on full-timeor part-time basis.

• Deliver exceptional customer experiences, create authentic connections, handle complex queries, and manage multiple appointments in a fast-paced environment.

• Seamlessly connect customers to the wider team across all touchpoints and build relationships with internal and external stakeholders.

• Drive customer engagement and loyalty and contribute to store performance by understanding and supporting key KPIs.

• Stay updated on local events and trends to enhance the customer journey.

What you’ll bring to the role:

• Demonstrated experience in delivering exceptional customer service and managing multiple appointments in a high-paced retail or hospitality environment.

• Proven ability to build and maintain strong relationships with customers and stakeholders, effectively communicating across various touchpoints.

• Experience handling complex interactions and maintaining composure under pressure, with proficiency in using digital platforms for service bookings and transactions.

Life as a Concierge at MECCA:

• World-class education; continuous upskilling with MECCAversity, in store training Work with the latest products from the world’s top brands.

• Work-life balance; permanent opportunities with regular schedules

• Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy

• Parental leave package, including ongoing superannuation payments while on parental leave .

More than skin deep:

• At MECCA, we're committed to being a force for good – within and beyond the beauty industry. Through our sustainability program, MECCA M-PACT, we’re transforming our business by building environmental and social sustainability-focused thinking into our operations – from our products and footprint to our brands and suppliers.

• We believe that beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and well-being, empowering female-led businesses, supporting women to become financially secure and independent and elevating women's voices in politics and public life.

Join us, and together we can make the world over.To learn more about life at MECCA Brands, please visit https://www.mecca.com.au/retail-careers.html