Medical Assistant III Internal Medicine

About Corewell Health Outpatient Clinics

Corewell Health operates over 300 outpatient clinics across Michigan, bringing a multitude of care options to the communities that we serve. There are over 40 different types of primary care and specialty practices, which allows those who work in these clinics the opportunity to learn and explore various interests or to specialize in one area.

Scope of work

Under the direction of management and physician leadership, performs and oversees functions related to the clinical activities including, but not limited to: maintains patient flow by assisting and promoting the delivery of primary and preventative health care, performs technical procedures, lab protocols and clinically oriented activities under physician/provider direction. The Medical Assistant III will assist management in achieving office efficiencies in accordance with stated policies/procedures to ensure efficient operations with a focus on supporting physicians, clinic staff and management which embodies the "Service First" philosophy to promote customer satisfaction.

• Acts as an assistant to the physician/provider by providing primary healthcare and patient care management.

• Collaborates work efforts with the clerical staff to optimize operations and patient flow.

• Interacts with outside healthcare facilities and agencies involving patient care and insurance.

• Maintains updated competencies, demonstrating ability to speak to leadership and accreditation bodies about process and workflow.

• Perform front office duties to provide coverage as needed.

• Provide coverage in other departments or locations as needed.

• Demonstrates excellent customer services skills and supports the model of patient and family centered care.

• Performs and is formally assigned (2) of the additional responsibilities as part of their primary duties, which should be at least 20% or more of dedicated time:
  
  Primary Care gaps in care identification, outreach, and chart preparation
  
  Residency clinic role
  
  High level disinfection
  
  Designated new hire preceptor
  
  Role in practice participating in or leading special programs/grants (i.e. CPC Plus, SIM, Vaccine for Child Program, process improvement, service excellence ambassador)
  
  Care management (PDCMs)
  
  Qualified language interpreter
  
  Super User for EPIC or specific competency
  
  Advanced provider support – assisting with complex procedures and/or infusion/chemo scheduling.
  
  Multi-site/flexible float pool assignment

Qualifications

• Required High School Diploma or equivalent

• Required Completion of a competency-based accredited MA program, including a clinical rotation, or equivalent experience. Team members may have other certifications and hire dates before November 1, 2025

• 1 year (12 months) MA experience; or completed CH MA internship and (6) months MA experience; or completed CH MA apprenticeship program Required

• 2 years of MA experience Preferred

• CRT-Basic Life Support (BLS) - AHA American Heart Association 30 days from hire Or

• CRT-Basic Life Support (BLS) - ARC American Red Cross 30 days from hire required

• CRT-Medical Assistant, Certified (CMA) - AAMA American Association of Medical Assistants within 90 Days required Or

• CRT-Medical Assistant, Registered (RMA) - AMT American Medical Technologists within 90 Days required Or

• CRT-Medical Assistant, American Registry (ARMA) - ARMA American Medical Technologists within 90 Days required Or

• CRT-Medical Assistant, Certified (NCMA) - NCCT National Center for Competency Testing within 90 Days required Or

• CRT-Medical Assistant, Certified (CCMA) - NHA National HealthCareer Association within 90 Days required Or

• CRT-Medical Assistant, Certified (NRCMA) - NAHP National Association for Health Professionals within 90 Days required Or

• LIC-License Practical Nursing (LPN) - State of Michigan upon hire Required

About Us (Corewell Health)

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of more than 60,000 dedicated people – including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities – and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.