Medior Community Manager

This role is part of our Creative & Media team based in Amsterdam. Our team is a vibrant mix of talents, ranging from Creatives, Influencer Marketers, Brand & Content Strategists to Account Managers, Programmatic and Marketing Automation Consultants. Together, we blend imaginative storytelling and performance-driven strategies with cutting-edge technology to create engaging digital experiences that build lasting relationships with our clients like Ziggo, Red Bull, Grolsch, Miele & Praxis.

JOB PURPOSE

Are you a community manager whos ready to take ownership and elevate our social team? Do you thrive on building deep connections with online communities and know how to turn social conversation into strategic insights? Were looking for a Medior Community Manager to enhance our brands social presence, lead daily engagement, and help shape how our brands connect with their audiences.

In this role, youll drive day-to-day community management across multiple platforms and clients. You use your knowledge of social media to manage and elevate our ongoing engagement, spearhead social listening initiatives, and handle moderation and escalation with confidence. Working alongside strategists and creatives, you will ensure our brand tone of voice and quality standards are flawlessly executed. Crucially, you will own the process of translating community insights and social data into reports that directly strengthen our strategic and creative output.

WHAT YOULL DO:

• Lead day-to-day community management for well-known brands by supporting our team in engaging with our audiences through comments and DMs, and staying up to date on social trends through social listening.
• Learn and brief the team on brand tone of voice, guidelines, and community best practices across different platforms.
• Advise clients on community engagement strategy, social listening and community initiatives.
• Manage community management schedules to ensure consistent coverage across channels.
• Help develop the team, proactively sharing audience insights, identifying industry opportunities, and mentoring junior team members where needed.
• Manage sensitive or urgent community issues, escalating if necessary with proposed solutions in hand.
• Monitor conversations, sentiment and trends, transforming data into clear reports and insights.
• Collaborate with social strategists and creatives, using community feedback and audience insights to inform strategic and creative choices.

WHAT YOU BRING:

• 3-5 years of relevant experience in community management, preferably in an agency or multi-brand environment.
• Excellent written communication skillsflawless, fast, and on-brand.
• Experience with crisis management and handling of sensitive online issues
• A proactive, organized mindsetyoure a natural planner and a strong communicator.
• Strong sense of responsibility, empathy, and social nuance.
• Proficiency with tools like Emplifi, Brandwatch, Sprout, or similar.
• Strong understanding of and experience with (social media) culture, with a feel for emerging trends, and how communities engage and communicate online.

WE OFFER:

• A flexible, hybrid working policy (2-3 days from the office, depending on location) and the opportunity to work from abroad for 13 weeks a year.
• 24 vacation days per year and the possibility to buy an unlimited number of extra vacation days.
• DEPT/YOU Learning Menu and DEPT/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.
• Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.
• Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card.
• A reputation for doing good. DEPT has been a Certified B Corp since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named Agency of the Year at both The Lovies and The Webby Awards.
• Awesome clients. Whether big, small, local or global at DEPT youll get the opportunity to work with all of them. And we celebrate all of our successes together!
• You can discover even more employee benefits here.

WHY DEPT?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. Thats why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, were big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION

At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.