Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Hereto apply internally.
SUMMARY
Under the Supervision of the Director of Meetings & Events, professionally and accurately coordinates the activities of the resort’s events as assigned. This position is a management position and must be able to work flexible hours including nights, holidays and weekends. They will be the primary point of contact between the client and the resort staff from planning to follow up post-departure. Responsible for servicing events generally under 25 rooms peak night, Social Events, No room Contract Events, Micro Weddings and FAMS (familiarization trips) and any other events assigned to them to increase Montage Palmetto Bluff market share and increase revenue. Must contribute to a positive work environment.
ESSENTIAL FUNCTIONS
Major areas of responsibility/ management include, but are not limited to:
- Coordinate details for events as assigned.
- Make initial contact with client once contracted.
- Participate in and host client site visits.
- Serve as main point of contact for planner on site for all desired events, food and beverage functions, and group needs.
- Accurately update estimate of charges throughout planning and maintain deposit schedule.
- Update forecasted revenue of all events on a monthly basis.
- Plan banquet events and menus, activities and up-sell services and products.
- Create Group Resume and Banquet Event Orders, distributing in a timely manner.
- Check upcoming BEOs for accuracy and ensure all special orders are completed.
- Create and maintain excellent relationships with community of planners and vendors.
- Schedule and lead pre-event meetings with department heads and planner when required.
- Greet planning team upon arrival to the event space and ensure proper introductions to banquet captain.
- Oversee execution of event day activities, such as: checking on event setup, checking on vendors, providing additional assistance to clients and guests as needed.
- Follow up on final details after each event – including final billing and payment.
- Maintain knowledge of all hotel services, features, and hours of operation.
- Respond to guest/client/wedding planner in a timely manner.
- Attend designated meetings as directed.
- Maintain confidentiality and security of specified hotel information, correspondence, reports and files.
- Execute special projects with minimal supervision.
- Troubleshoot guest problems, as appropriate, using discretion and good judgment.
- Answer questions and concerns, following through with a resolution or referring to the appropriate manager.
- Ensure all incoming and outgoing correspondence is properly typed, received, mailed, and/or filed as required.
- Maintain a professional working environment and perform miscellaneous tasks upon request.
- Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel, which may include morning, evenings, weekends and holidays.
- Attendance at all scheduled training sessions and meetings is required
- Maintains and supports Montage Values and Mission
- Perform other functions as required and directed.
QUALIFICATIONS
- High School Diploma or equivalent is required, Bachelor’s Degree preferred
- 1-3 years of Event Experience in the Luxury Market
- Must be able to speak, read, write and understand the primary language(s) used in the workplace
- Excellent verbal and written communication skills required
- Operating knowledge of hotels software preferred (Delphi, Social Tables, Opera)
- Must have proficient skills with Microsoft Office products; Word, Excel, PowerPoint, and Outlook
- Knowledge of hotel catering operations required
- Strong customer service skills
- Knowledge of the local area is helpful
- Food and Beverage experience strongly preferred
- Strong sales and negotiation skill set to suggestively sell menu items, beverages and wines
- Knowledge of current event trends
- Excellent telephone, interpersonal and organizational skills
- Ability to multi-task, prioritize and be well organized in a fast paced environment
- Must have professional demeanor and have a friendly positive attitude
- Must have strong problem solving skills, attention to detail and creativity
- Ability to be a clear thinker who can remain calm in pressure situations
- Ability to work with minimal supervision
- Familiarity with sales goals, interpreting budgets, P&L statements and creating client budgets
PHYSICAL REQUIREMENTS
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates; use of these senses will occur on a constant basis.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
