Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
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SUMMARY
The Meetings & Events Manager is responsible for orchestrating exceptional, luxury-level event experiences, with a refined focus on weddings and corporate programs. This role serves as the primary liaison between clients, planners, and hotel teams, ensuring every detail is executed with precision, elegance, and genuine care.
The ideal candidate brings extensive experience managing both high-end weddings and C-Level corporate events within a luxury hospitality environment, consistently delivering experiences that reflect the brand’s commitment to excellence & contribute to a positive work environment. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.
ESSENTIAL FUNCTIONS
Major areas of responsibility/ management include, but are not limited to:
Client & Event Management:
- Serve as the primary point of contact for clients, planners, and community partners throughout the planning process, onsite events and post events
- Lead the planning and execution of bespoke weddings and corporate events
- Curate personalized experiences aligned with luxury service standards
- Respond to guest/client/wedding planner in a timely manner.
Event Planning & Execution:
- Oversee all event logistics including food & beverage, timelines, and design elements
- Produce detailed Banquet Event Orders and Group Resumes and follow distribution timelines
- Lead pre-event meetings and ensure seamless cross-departmental execution
- Be present and fully engaged during events to ensure flawless delivery
- Participate in and host client site visits and tastings.
- Schedule and lead pre-event meetings with department heads and hired planner when required
- Oversee event-day execution, including setup verification, vendor coordination, and guest support.
Financial & Revenue Management:
- Develop and manage budgets, forecasts, and billing processes
- Drive revenue through thoughtful upselling and curated enhancements
- Accurately update estimate of charges throughout planning and maintain deposit schedule.
- Familiarity with sales goals, interpreting budgets, P&L statements and creating client budgets
Operational Excellence:
- Maintain strong internal communication across all hotel departments
- Resolve guest concerns with professionalism and discretion
- Uphold and champion luxury standards in every interaction
- Create and maintain excellent relationships with community of planners and vendors
- Maintain knowledge of all hotel services, features, and hours of operation
- Maintain confidentiality and security of specified hotel information, correspondence, reports and files.
- Execute special projects with minimal supervision.
- Trouble shoots guest problems, as appropriate, using discretion and good judgment.
- Maintain a professional working environment and perform miscellaneous tasks upon request.
- Answer questions and concerns, follow through with a resolution or refer to the appropriate manager.
- Ensure all incoming and outgoing correspondence is properly typed, received, mailed, and/or filed as required.
QUALIFICATIONS
- Minimum 3–5 years of experience in luxury hospitality event management
- Demonstrated experience managing both high-end weddings and corporate events
- Proven ability to execute complex, multi-day programs
- Ability to meet the physical demands of a dynamic event environment exerting well-paced mobility as well as the ability to maneuver between functions occurring simultaneously. Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be able to lift up to 15-40 lbs. on a regular and continuing basis. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
- Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel, which may include morning, evenings, weekends and holidays.
- Attention to detail and elevated sense of style and presentation
- Ability to thrive in a fast-paced, luxury environment with Ability to make sound, service-focused decisions independently.
- Strong organizational and problem-solving abilities and to be a clear thinker who can remain calm in pressure situations
- Financial acumen and revenue awareness
- Must be able to speak, read, write and understand the primary language(s) used in the workplace
- Excellent verbal and written communication skills required
- Operating knowledge of hotels software preferred (Delphi, Social Tables, Opera)
- Must have proficient skills with Microsoft Office products; Word, Excel, PowerPoint, and Outlook
- Comprehensive understanding of hotel catering operations and luxury market trends.
- Strong customer service skills
- Knowledge of the local area is helpful
- Food and Beverage experience strongly preferred
- Strong sales and negotiation skills set to suggestively sell menu items, beverages and wines
- Knowledge of current wedding trends is helpful
- Attendance at all scheduled training sessions and meetings is required
- Maintains and supports Montage Values and Mission
PHYSICAL REQUIREMENTS
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates; use of these senses will occur on a constant basis.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
