Job Summary
Reporting to the Director of Sales & Member Experience, the Member Account Executive plays a critical, field-based role in driving business growth by serving as a trusted advisor and key account manager to a portfolio of I.D.A., Guardian, Remedy’sRx, and Enterprise Independent Pharmacy Members.
This role is responsible for building and nurturing strong, collaborative relationships with assigned Members to support mutual success. Through a structured call cycle of in-person and virtual interactions, the Member Account Executive delivers operational support, identifies growth opportunities, and provides strategic guidance to enhance pharmacy revenue and profitability. This includes promoting selling strategies, pharmacy programs, and best practices, as well as leveraging data and analytics to deliver actionable insights.
As the primary point of contact, the Member Account Executive ensures a seamless and high-quality customer experience across all touchpoints with McKesson. The role requires close cross-functional collaboration with internal teams including Business Development, Professional Services, Category Management, Marketing, Finance, Pharma Distribution, Customer Service, and Pharmacy Technology Solutions.
This is a high-impact, field-based role ideal for a relationship-driven, data-savvy sales professional who thrives in a dynamic, customer-focused environment.
Section A – Specific Responsibilities
- Develop and execute a structured field call cycle to maintain consistent, high-impact engagement with assigned I.D.A., Guardian, Remedy’sRx, and Enterprise pharmacy locations.
- Act as a strategic business partner to pharmacy owners and operators, driving Member satisfaction, loyalty, and growth through exceptional service and value delivery.
- Proactively identify business risks and service issues, implementing timely and effective mitigation strategies to protect Member relationships and performance.
- Analyze pharmacy performance data, prepare business reviews, and deliver insights that support data-driven decision-making and revenue growth.
- Monitor and influence Key Performance Indicators (KPIs) to ensure operational excellence and alignment with McKesson and Member goals.
- Provide comprehensive operational support across marketing, advertising, pharmacy operations, formulary compliance, product distribution, POS systems, and pharmacy technology adoption.
- Advise Members on strategies to increase sales and profitability, including execution of Own Brand initiatives and adherence to key programs.
- Track and optimize pharmacy purchasing behavior, ensuring alignment with program expectations and maximizing rebate and incentive opportunities.
- Lead Banner Agreement renewal discussions, supporting negotiation and execution to secure long-term partnerships.
- Serve as the primary liaison between Members and internal McKesson teams—including Pharmacy Services, Business Development, Pharmacy Technology Solutions and others—to ensure seamless communication and issue resolution.
- Generate and share qualified leads with internal stakeholders to support business development, technology adoption, and pharmacy expansion.
- Support merchandising plans and store readiness for new pharmacy openings, renovations, and relocations, including coordination of opening orders and promotional execution.
Section B – Key Requirements
- University degree preferred; equivalent experience in retail pharmacy management will be considered
- Proven ability to build lasting relationships with customers, colleagues, and partners
- Strong organizational skills with attention to detail
- Excellent verbal and written communication skills
- Demonstrated problem solving abilities
- Proficiency in MS Office applications (Excel, Word, Outlook)
- Experience working in a fast-paced environment where prioritization skills are essential
- Experience managing multiple projects simultaneously
- Knowledge of retail pharmacy operations is an asset
McKesson is an equal opportunity employer.The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.Current employees must apply through internal career site.Join us at McKesson!
