Merchandise Associate- NCAA Hall of Champions

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues including stadiums, arenas, convention centers, and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

LEGENDS GLOBAL MERCHANDISE

Recognized leaders in retail and merchandising worldwide, Legends Global Merchandise (LGM) provides a fully customized, customer-centric, omnichannel shopping experience for fans. Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across different categories. For in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience. We pride ourselves in creating a customized portfolio of inventory based on each property and operating as a true extension of each client's brand. Different guests want different things, and we are here to build and provide a tailored retail experience.

THE ROLE

Our retail employees are responsible for creating the ultimate experience for the fan. Our number one priority is to provide fans with a legendary experience each time they enter the store. We strive to create an environment unlike any other sporting event worldwide. We go above and beyond to exceed their expectations in customer service, display of merchandise, and attention to detail. If you have a passion for retail, an outgoing personality, love to sell, enjoy working in teams and strive to create relationships with the fans, this is the place for you.

ESSENTIAL FUNCTIONS

• Assist guests with their overall experience while maximizing sales within the retail kiosks.
• Answer guests' questions regarding Hall of Champions equipment, including retail and interactive kiosks, displays, and theater.
• Complete quick and friendly retail transactions with customers.
• Maintain general cleanliness of the Hall of Champions equipment and retail fixtures.
• Stock, organize and sell merchandise in the retail kiosk and assist in executing all company visual merchandising directives.
• Assist in daily inventory control, weekly cycle counts, and twice-yearly physical inventory of merchandise.
• Assist with overseeing capture of all sales records (POS) on all admission tickets and merchandise sold.
• Perform Total Customer Experience.
• Other duties as assigned.

QUALIFICATIONS

• High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Retail experience a plus but not mandatory.
• Team player, self-motivated, strong verbal communication skills.
• Good interpersonal skills for interacting with customers, staff, and NCAA contacts.
• Basic computer skills: Microsoft Office, Word, Excel, Outlook.
• Ability to understand and follow NCAA and Legends policies, procedures and work processes.
• Ability to manage multiple tasks and adapt to changing situations.
• Knowledge of products and quality focus.

COMPENSATION & WORKING CONDITIONS

Competitive salary starting at $14 an hour, commensurate with experience, plus benefits including medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. Position is part-time, 15-20 hours a week, typically 2-4 days a week during museum hours: Tuesday-Saturday 10am-5pm, Sunday 12pm-5pm.

LOCATION

NCAA Hall of Champions, Indianapolis, IN (On-site)