Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Profile Summary
The IT Manager reports to the Director of Application Delivery Services and plays a key leadership role in executing the company's IT vision and strategy in alignment with the overall business strategy. This role is responsible for leading teams that design, build, deploy, and support technology solutions that enable business outcomes and deliver value to customers.
The IT Manager provides technical and people leadership, oversees delivery across small to large initiatives, and ensures solutions are high-quality, cost-effective, secure, and scalable. This role partners closely with business stakeholders, architects, and peer IT leaders to evaluate emerging technologies, manage risk, enforce standards, and continuously improve delivery practices.
Key Responsibilities
Team & Delivery Leadership
- Lead and manage teams delivering projects and initiatives ranging from low to high technical complexity.
- Oversee delivery of solutions that may span multiple domains, enterprise platforms, and external systems.
- Serve as a key stakeholder in project planning, estimation, and prioritization activities.
- Review project plans to ensure accuracy, feasibility, risk mitigation, and alignment with enterprise standards.
- Coordinate technical deliverables across multiple teams and functional areas.
Solution Design & Data Oversight
- Oversee the collection and validation of data and functional requirements for new and existing solutions.
- Support teams during design and discovery phases, ensuring requirements align with enterprise architecture and data standards.
- Review solution designs and data models for quality, scalability, and compliance with enterprise guidelines.
- Participate in or sponsor code reviews on critical or high-visibility initiatives.
- Help define and evolve governance standards related to development, testing, and quality assurance.
ERP Integration
- Lead and oversee the design, development, and delivery of integrations between ERP, internal applications, and external solutions (e.g., Salesforce Commerce Cloud, Payment Process, or similar).
- Ensure reliable and secure integration with payment processing services, including credit card gateways (e.g., Stripe, Braintree, Adyen) and compliance with PCI-DSS standards and data security best practices.
- Oversee integrations with Enterprise Resource Planning (ERP) systems (e.g., SAP, Oracle, Microsoft Dynamics) to support order management, inventory, financial transactions, and customer data synchronization.
- Partner with business stakeholders to define integration requirements, data flows, and service-level expectations across eCommerce, payment, and ERP touchpoints.
- Evaluate and govern the use of middleware, API management platforms, and iPaaS solutions (e.g., MuleSoft, Azure Integration Services) to support scalable and maintainable integrations.
- Ensure integration solutions adhere to enterprise architecture standards, security controls, and regulatory compliance requirements.
- Proactively monitor integration health, drive issue resolution, and implement improvements to reduce latency, errors, and downtime across connected systems.
Operational Excellence & Change Management
- Ensure adherence to established standards, policies, procedures, and SOPs, addressing and remediating deviations as needed.
- Recommend improvements to standards and practices based on metrics, operational insights, and industry trends.
- Ensure deployments are properly planned, scheduled, and executed following change management and release control procedures.
- Participate in deployments when required and act as an escalation point for deployment-related issues.
Application Performance & Documentation
- Define, communicate, and enforce Application Performance Management (APM) standards and procedures.
- Review performance metrics and ensure corrective actions are implemented when standards are not met.
- Communicate performance insights and trends to IT leadership and stakeholders.
- Oversee documentation and user-guide initiatives, ensuring deliverables meet defined quality and usability standards.
- Establish and maintain documentation standards, ensuring consistency across teams.
Technology Evaluation & Innovation
- Evaluate new application platforms, tools, and technologies to assess business fit and technical viability.
- Lead or support technology research and evaluation efforts, including proof-of-concept activities where appropriate.
- Provide recommendations to leadership based on findings, cost/benefit analysis, and strategic alignment.
People Development & Performance Management
- Provide ongoing coaching and mentoring to individuals and teams, supporting both technical and professional growth.
- Conduct formal performance evaluations and deliver timely, actionable feedback.
- Partner with team members to create and execute individual development plans.
- Communicate talent development needs and succession considerations to senior leadership.
What Success Looks Like
- Teams consistently deliver high-quality solutions on time and within scope.
- Standards are followed, metrics are visible, and risks are actively managed.
- Team members are engaged, growing, and supported.
- Technology decisions are well-reasoned, documented, and aligned to business outcomes.
- Strong, trusted partnerships exist between IT and business stakeholders.
- eCommerce, payment, and ERP integrations operate reliably, securely, and in alignment with business and compliance requirements.
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Good analytical, conceptual and problem solving skills to evaluate business problems and apply knowledge to identify appropriate solutions
Ability to lead dynamically and energize multidiscipline work teams to learn and apply new skills and techniques to respond to business needs
Ability to communicate effectively both orally and in writing
Strong teamwork and interpersonal skills
Strong presentation skills Knowledge of computers to operative effectively with PowerPoint presentations, Excel spreadsheets and Microsoft Outlook
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Full time
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Affiliated Companies
Affiliated Companies: MWI Veterinary Supply Company
