Who we are looking for
In this role, you will work with State Street teams from around the globe to lead teams supporting a global premier investment management client. You will have leadership and strategy responsibility to oversee and deliver all day-to-day reconciliation and transactional responsibilities of the middle office team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients.
Why this role is important to us
This is a varied operational and managerial position which is market and client facing, with a senior level of responsibility leading both the Transaction Management and Reconciliation teams within Middle Office Services in Coimbatore. The responsibilities of the teams are responsible for trade confirmation, processing, settlement, and reporting along with the end to end processes facilitation cash and position reconciliation. The candidate is should be a hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution solution.
What you will be responsible for
- Perform Cash and position reconciliation between Investment manager books and custodian books.
- Responsible for service delivery and client sentiment, including direct client contact
- Perform work independently within scope of established guidelines and according to specific procedures.
- Resolve discrepancies and take action on complex and escalated matters from external clients and internal departments.
- Communicate effectively on issues / problems to the Client and to STT management
- Follow SOPs, adhere to escalation procedures so that the business is compliant with internal policies and external regulations
- Developing a strong risk management and control environment
- Broad and in-depth understanding of accounting standards, methodologies, processes, systems and technology necessary to support investment management operations.
- Well versed with different financial products like MBS, Fixed income, Equities, Swaps, futures, collateral etc.
- Liaise with colleagues in region or divisions globally where required for client issue resolution
- Recommend and support process improvement initiatives
- Proactively drive the cash, securities and total market value reconciliation process, including data acquisition, matching, investigation and allocation.
What we value
- Knowledge on trade life cycle. Trade and reconciliation break investigations experience
- Strong critical thinking and problem solving skills
- Client centric behavior in managing, prioritizing and delivering operations and services
- Strong communication skills to audiences of different sizes and levels of seniority
- Must be self-motivated, adaptable and show initiative in different circumstances and under pressure
- Good team working skills for a common goal across locations
- Understanding of delivering operations in line with cost/budgets
- Able to drive pay for performance and culture of performance differentiation within teams
- Strong understanding of the risk and controls environment within a G-SIFI firm, and as such a desire to embed a risk excellence culture across teams
- Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
- Flexibility in working outside of your responsibilities and areas of expertise - Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations
- Client centric attitude in managing, prioritising and delivering operations and services
- Result-oriented with an ownership and accountability mindset
Education & Preferred Qualifications
- Degree in finance, business, technology or equivalent or relevant industry experience
- Proven experience in client communication and interaction at all levels
- In depth understanding of Middle Office operations, preferably Reconciliation Operations. Product and Industry knowledge preferable across Equity, FI, FX and ETD, inclusive of Global Markets.
- Proven experience in client communication and interaction at all levels especially senior and regulatory levels
- Strong MS Excel, Access, Word, PowerPoint skills necessary
- Strong English written and spoken ability
- Knowledge on Transaction Life cycle premium (Recon Tool)
- Strong MS Excel, Access, Word, PowerPoint skills necessary
- Strong communication skills written and verbal
- Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous
