Moneycare Financial Counsellor

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Why this role matters

Moneycare is The Salvation Army’s national financial counselling and financial capability program, committed to alleviating hardship and building long‑term resilience.

Every day, people come to us feeling overwhelmed, facing uncertainty, and often a loss of hope. Our work is grounded in evidence‑based practice, but it is our human approach that creates lasting change.

This role matters because the right Financial Counsellor doesn’t just provide advice. They restore confidence, advocate for fairness, and walk alongside people when they need it most.

About the role

We are seeking a motivated Financial Counsellor to provide high‑quality financial counselling, casework, and advocacy for individuals and families experiencing, or at risk of, financial hardship.

Reporting to the Team Leader, this is a permanent full-time position, based in Sunshine, VIC.

You will successfully

• Build trusted empowering relationships that promote client self-determination
• Conduct ongoing holistic assessments from intake through to case closure
• Deliver outcome-focused financial counselling aligned with TSA frameworks
• Deliver and implement tailored case plans with clients
• Support clients to navigate system, access services and advocate with stakeholders
• Monitor progress, maintain accurate records (SAMIS), and contribute to continuous improvement

You will have

• Accreditation as a Financial Counsellor (Level 5), or a Diploma of Community Services (Financial Counselling) and working toward accreditation (Level 4), or active enrolment in the Diploma of Financial Counselling (Level 3)
• Demonstrated understanding of financial hardship, advocacy pathways, and relevant legislation
• Highly developed interpersonal and communication skills, with the ability to navigate complex and emotionally sensitive situations
• Cultural competence and the ability to work effectively with diverse communities
• Ability to meet deadlines, manage competing priorities, and work collaboratively
• Proficiency in Windows Office and digital record‑keeping systems
• A current Employee Working with Children Check

Conditions

Salary and conditions are in accordance with the SCHADS Award Levels 3–5 (Level 3 Training, Level 4 Diploma, Level 5 Accredited.)

This role is suitable for Financial Counselling students seeking practical experience in the sector.

What we offer

As a registered NFP we offer eligible employee’s meaningful benefits, including:

• Salary packaging up to $15,900 tax‑free + $2,650 meal entertainment benefit
• Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience other TSA programs
• Access to EAP and health & wellness initiatives, including Fitness Passport
• Ongoing training and development opportunities
• Purpose‑driven work that creates positive and sustainable social impact

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia’s largest and most trusted charities. We exist to meet people where they are in moments of crisis, uncertainty, and recovery, offering practical support, safety, and hope.

Driven by a belief in transforming lives for the better, we support individuals, families, and communities across Australia with compassion, integrity, and respect.

How to Apply

If you are a Financial Counsellor - accredited, Diploma‑qualified, or currently training - and you are ready to step into meaningful, client‑centred work that makes a real difference, we would love to hear from you.

Please apply via the link with your current CV and a cover letter outlining your experience and alignment with the essential requirements.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration