NAM-Lead Service Manager
Join our GSVS team at Baker Hughes to work in the Energy Transition Space as a NAM-Lead Service Manager. You will coordinate and oversee work with customers, including sales, job design, execution, and follow-up activities. Your responsibilities include planning jobs, directing service operators, evaluating performance, and training to improve job outcomes.
Responsibilities:
- Ensure flawless outage execution with the highest safety and quality standards.
- Deliver outages on time, resolve customer issues, and maintain high customer satisfaction.
- Maintain strong customer relationships through site visits and meetings.
- Manage and drive outage events including scope of work, preparation, supervision, planning, cost tracking, and post-outage reviews.
- Support outage scoping, site surveys, and safety risk analyses.
- Ensure proper documentation including safety, quality, and customer outage reports.
- Utilize software tools such as Primavera P6, MS Project, FAP, Oracle Field Services, and Field Services Portal for planning and allocation.
- Respond promptly to forced or emergency outages and escalate issues as needed.
- Coordinate fulfillment issues related to service agreements and liaise with shops and customers.
- Communicate across organization levels and present to senior leaders on technical strategies.
- Exercise judgement in project techniques and client negotiations within established frameworks.
Qualifications:
- Bachelor's degree in engineering or technical 2-year degree with 2+ years experience.
- 2+ years in Functional Management.
- 4+ years experience with rotating equipment.
- Project leadership and execution skills.
- Strong documentation, planning, marketing, and problem-solving abilities.
Work Environment:
- Hybrid schedule with flexibility, Monday to Friday, 8 am to 5 pm.
- About 40% travel to client sites throughout the year.
Baker Hughes offers comprehensive benefits including medical care, life insurance, financial programs, education assistance, parental leave, mental health resources, and more. Eligible for bonuses subject to plan terms.
