Network Operations Control Center (NOCC) Operator
Telstra
Melbourne, Victoria, Australia
Full-Time
Competitive
OfficeManager
Job Summary
Who We Are
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.
Focus of the Role
This role is for a Radio and Emergency Managed Services Network Operations Control Centre (NOCC) Operator. A highly customer-focused position, which places you on the front line to deliver 24 x 7 lifesaving communication services to Australia's Emergency Services, Government, and commercial customers.
What We Offer
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.
Purchased annual leave scheme
Additional Telstra day off
Additional 30% off Telstra products and services
Toolkit provided (laptop + mobile phone + plan paid for)
Be part of a great team of NOCC Operators and Network Engineers
What You’ll Do
Telstra Enterprise - Business & Enterprise Sales Chapter Area helps businesses of all sizes meet their technology needs.
As a Network Operations Control Centre (NOCC) Operator, your passion for emergency services will help you deliver the requirements outlined within the customer contracts with a focus on documenting and continuously improving processes assisting the team to:
Support the successful delivery of emergency communications campaigns and information for Life-Threatening Call Trace requests, e.g., Bushfires, Flooding, Search and Rescue etc. within strict timeframe
Provide dedicated E2E operational support 24/7 that includes alarm monitoring, detection, response, and prompt action when an event/incident occurs
Deliver consistent network event communications to our customers and other relevant stakeholders within defined Service Levels
Maintain, restoring and testing network sites while working with our field staff
Resolve technical hardware and software issues by having a deep understanding of both the equipment and customer contracts
Manage notification of real-time change management activities and outages
Response to the customer requests, emails, and calls within Service Level Agreement
Provide end to end support of customer communications hardware including ordering new equipment, reporting issues, and replacing hardware
Coordinate with Telstra technology and Major Incident Management teams to ensure shortest possible resolution time for Network incidents
About You
Availability to work in a rotating shift roster 24*7*365
A passion for Emergency Services and helping the wider community
Solid understanding of computer systems and network fundamentals
You will display strengths in prioritisation and the ability to remain engaged and focused under pressure
Clear and concise verbal and written skills. You will be required to communicate Incident details, including a full and accurate description of the impact in a concise and timely manner to key stakeholders
Ability to work with agility and always maintain excellent situational awareness by showing resilience when working under pressure, with the ability to prioritise conflicting work with high attention to detail, whilst maintaining tight deadlines
Customer centric attitude, continuous improvement mindset, thrive in a constantly changing environment and a desire to improve or expand on your current skillset
Highly desirable:
Radio or Network experience
Certification in CISCO / Networking
Experience working in an Operations centre and/or Service Desk environment
Experience working in strict Service Level Agreement (SLA) based environment with focus on the urgency to drive the response and restoration of incidents
Basic programming skills
We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2022, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.
As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.