The Role…
At Soho House, as the Night Receptionist, you play a key role in delivering a calm, seamless front-of-house experience during overnight hours. You are the first point of contact for members and guests, setting the tone for a warm, professional, and reassuring welcome from arrival through to departure.
Working closely with the Night Manager and overnight teams, you’ll support the smooth running of Club and accommodation operations, handling late check-ins, early departures, and guest requests with discretion, efficiency, and confidence. This role requires a strong eye for detail, excellent communication skills, and the ability to remain composed and attentive in a quieter, independent working environment.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (Option to add up to 2 additional dependents)
- Dental Plan (option to add up to additional 2 dependents)
- Birthday Day Off after 1 years continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career
Key duties…
- Ensure every member and guest is welcomed warmly and professionally during overnight hours, recognising members by name where possible and creating a calm, reassuring first impression.
- Manage incoming phone calls overnight, responding to general enquiries, late-night requests, room-related questions, and messages for members and teams, escalating where appropriate.
- Maintain strong knowledge of House operations, including opening hours, amenities available overnight, emergency procedures, and key contact points.
- Keep the reception desk and surrounding areas clean, organised, and presentable at all times, ensuring a safe and secure working environment.
- Support overnight guest movements, including late arrivals, early departures, and coordinating access to rooms or facilities where required.
- Proactively resolve guest queries and concerns in real time, escalating any issues to the Night Manager and ensuring follow-up actions are clearly logged.
- Assist guests with lost property, coats, or personal items left at the House, following correct procedures.
- Build positive relationships with members and guests, sharing feedback, observations, and any red flags with the Night Manager or day team.
- Contribute to a welcoming and positive overnight atmosphere by remaining approachable, calm, and professional at all times.
- Support the Night Manager with onboarding and training of new night team members on Soho House standards and overnight service expectations.
- Maintain up-to-date knowledge of House events, facilities, and policies to confidently support guests and ensure consistent communication.
What we are looking for...
- 2–3 years’ experience in a front desk role preferably on nights
- Experience in luxury hospitality or private members clubs
- Strong leadership and team coordination skills
- Excellent verbal and written communication
- Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
- Calm under pressure and adept at resolving issues with a guest-first mindset
