The Nursing Services Supervisor provides leadership and oversight to nursing team to assure day to day operations are carried out in accordance with Rogers patient care and safety standards. The NSS will assist the manager of operations of Nursing Services by facilitating and assuring implementation of policy, practice and procedures nursing practice and all aspects of patient care to include: overseeing patient care activities, programming, and nursing related activities across divisions. The NSS facilitates communication in a timely and complete manner to assure positive flow of information, collaboration and prompt resolution of items needing escalation.
Job Duties & Responsibilities:
Responsible for all aspects of patient care provided in the clinical program
- Apply established standards of care to insure a safe, therapeutic patient care environment.
- Oversee and ensure patient rounds and patient care notes are being entered into medical records accurately, consistently and timely.
- Ensure medication protocols are being followed and action plans are created when a Qstatim is entered into the system.
- Maintain and assure consistent service delivery for patients in support of and under the direction of the provider team.
- Act as back up to charge nurse ensuring communication with admissions regarding discharges and coordination of admissions.
- Provide direct services if necessary.
- Meet with patient/family to resolve concerns, address complaints, and answer questions that charge nurse has been unable to resolve. Advocate for the resolution of care issues, accessing resources in support of the patient.
- Develop collaborative relationships with other levels of care to facilitate appropriate referrals between programs.
- Communicate with medical staff to promote positive relations and to provide quality services.
- Facilitate intra-department communication and oversee patient care and safety.
- Continually assess and ensure safety of physical environment of unit and resolve any instances or risk or non-compliance with the environment.
Facilitate the clinical program conceptualization and delivery in conjunction with the medical director(s) and managers of other departments
- Understand and execute the most effective therapeutic interdisciplinary techniques applicable to the age and diagnostic profile of the program.
- Facilitate an annual review of all aspects of the clinical program with the stated goal of continued improvement.
- Assure that each discipline is actively engaged in continuous learning based on the stated therapeutic techniques of the clinical program and integrates that knowledge into the program.
- Administer and communicate changes based upon patient and staff feedback as well as ROS data.
- Use knowledge of patient rights to act as patient advocate and to respond to patient grievances.
- Monitor staff members in the use of resources and equipment to maintain a cost-effective, efficient, safe and productive work environment.
- Coordinate /Offer ongoing training, support and coaching to staff members consistent with system, site and program expectations to ensure competent care is being delivered.
- Coordinate clinical management with managers/Director of staff working on the clinical unit/residential/outpatient to ensure consistent communication to staff.
Supervisory duties (under direction of manager/director) to include:
- Accountable for oversite of the Nursing and PCA staff and assist with the oversight of day-to-day operations, ensuring all shifts are staffed and can accommodate capacity of patient/resident care.
- Participate in recruitment activities including posting positions, hiring and onboarding new staff.
- Complete introductory and annual evaluations.
- Participate in the on-call rotation with Manager/Director of Nursing.
- Support Payroll needs by approving PTO, payroll management system timecard adjustments and approvals.
- Attend, participate, and lead in staff meetings, in-services, and huddles in conjunction with the Manager Lead department staff and function.
- In partnership with the manager, execute on goals for the Nursing Services department that are consistent with the goals and mission of Rogers Behavioral Health.
- Communicate goals to the staff and ensure they are being followed.
- Develop methods of measuring goal achievement.
- Maintain department policies and procedures with the input of department staff and administrative supervisor.
Demonstrate understanding of Joint Commission and other regulatory agency compliance regulations
- Involve self in the learning and the application of standards relevant to the Clinical Services department.
- Participate in in services/seminars and other meetings to increase involvement and awareness of regulations.
- Involve self in the education of other disciplines regarding Patient Care Services department’s regulations.
Plan for department needs effectively through involvement in the Rogers’ budgeting process
- Adhere, and manage direct reports to adhere, to budgeting restraints.
- Manage FTE expenditures with compliance to the FTE budget.
- Maintain an understanding of any variance and its impact on the department budget.
Manage personnel
- Promote a team environment by example and by participating in workload completion, when necessary.
- Interact with employees in a sensitive, positive manner.
- Understand and use the Human Resources policies and procedures manual.
- Involve the Human Resources Business Partner in any potentially volatile employee-related situation and initiate disciplinary process, as needed.
- Communicate with employees promptly when incidents arise that may be a detriment to their performance or to Rogers Behavioral Health in general.
- Establish monthly department meetings to provide timely communication and problem resolution.
- Participate in Rogers Operating System (ROS) program.
- Gain understanding of the ROS process.
- Apply the ROS model to department functions.
- Participate in and/or create ROS teams that lead to improvement in own and other Rogers Behavioral Health areas.
- Educate and involve employees to Rogers and Clinical Services department’s ROS monitoring and activities.
Conduct self in a professional manner
- Demonstrate organizational skills that promote timely response to all inquiries and to project completion.
- Communicate with all individuals in a positive and professional manner.
- Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
- Role model and hold staff accountable to living the Rogers Behavior Agreements.
- Comply with the Hospital’s policies and procedures, including Human Resources, Rogers’ Behavior Agreements, Infection Control and Employee Health programs.
- The Nursing Services Supervisor assures that program implementation, including the design, development, service delivery and outcome analysis, occur according to applicable state and federal regulations.
- The Nursing Services Supervisor works through his/her fellow Nursing Services Managers in various levels of care to assure that patient care and services are in accordance with a planned and systematic process to meet our community needs for such services.
Additional Job Description:
Education/Training Requirements:
- Bachelor’s degree preferred, 2 years of experience in nursing. Associate's degree required.
- Applicable license/certification in area of focus is required; Wisconsin Registered Nurse license, current and in good standing, is required for nurse managers, when applicable.
- A minimum of one (1)) year experience in a supervisory/management role is strongly preferred.
- American Heart Association Healthcare Provider CPR certification or American Red Cross Professional Rescue is required within thirty (30) days of date-of-hire. Annual re-certification is required.
- Formal training in management of the aggressive patient within sixty (60) days of date-of-hire. Annual re-certification is required.
- Clinical experience in mental health or chemical dependency services is required.
Registered Nurse Board Certified - Cert, Registered Nurse - Cert
With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:
- Health, dental, and vision insurance coverage for you and your family
- 401(k) retirement plan
- Employee share program
- Life/disability insurance
- Flex spending accounts
- Tuition reimbursement
- Health and wellness program
- Employee assistance program (EAP)
Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health.To link to the Machine-Readable Files, please visitTransparency in Coverage (uhc.com)
