Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Our diagnostic solutions are utilized in hospitals, laboratories, and clinics worldwide. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions, ranging from heart attacks to blood disorders, infectious diseases, and cancers.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for, as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
Our Kansas City, MO, location has an opportunity for an Occupational Health Coordinator II.
Occupational Health Coordinators are responsible for coordinating and completing appointment requests and managing related communication with clients and clinics. Their role includes following up on events based on reports or email inquiries, working closely with clinics to schedule and complete services, and addressing client inquiries or escalations as needed. Client interaction occurs through inbound and outbound phone calls and email.
Shift
Monday- Friday
7:00 am 4:00 PM
What You’ll Work On
- Respond to testing-related inquiries via phone and email
- Track, monitor, and follow up on received source documents and processing timelines
- Identify and interpret appropriate steps to resolve customer needs
- Coordinate the sending and receipt of source documents
- Resolve questions, inconsistencies, or missing information in documentation
- Enter data after each action taken and apply the appropriate system codes
- Make necessary corrections to ensure accurate information and issue resolution
- Request required documentation from vendors, clinics, or clients to complete the testing process
- Develop relationships and communicate with assigned clinics to obtain required results
- Communicate cross-functionally with other business units to share clinic performance and drive results
- Analyze data and compile clinic performance results to share with business leaders, business units, and clinics
- Perform other duties as assigned
Required Qualifications
- High School diploma
- 1–3 years of customer service experience
- Strong verbal and written communication skills
Preferred Qualifications
- A four-year degree from an accredited college or university is preferred.
- Call center experience is strongly preferred.
- General knowledge of Occupational Health Services.
* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$18.45 – $36.85/hour
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
TOX ARDx Toxicology
LOCATION:
United States > Kansas City : 8140 Ward Parkway
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf
