Join our dynamic team as a Business Offer Quality Leader and be at the forefront of driving excellence in project management and quality assurance. Help shape the future of our products while ensuring customer satisfaction through innovative quality management approaches.
The Offer Quality Leader (OQL) is the quality, reliability, and Circularity owner for a specific offer or platform.
OQLs ensure design requirements compliance, manufacturing stability, regulatory compliance, field reliability, and customer satisfaction throughout the product lifecycle.
This role interfaces across engineering, manufacturing, marketing, procurement, supply chain, labs, and front-office teams to ensure seamless quality execution.
What will you do:
Offer-Level Quality Strategy
Define and execute the
Offer Quality Roadmap, quality targets, and Customer Satisfaction strategy.
Ensure quality and reference process deployment across marketing, design, industrialization, manufacturing, and services.
Provide quality key inputs to engineering and product teams during new releases or updates.
Product Surveillance, Reliability & Compliance
Lead
product surveillance plans, field performance monitoring, and early detection of reliability shifts.
Own UL certification reviews, regulatory pre-audits, and audit closures.
Ensure design changes are validated with robust testing, DfSR checkpoints, and reliability review cycles.
Issue Resolution & Customer Support
Lead structured problem solving (8D, FMEA, FTA, 5 Whys) across engineering, plants, and supply chain.
Manage customer escalations with speed, transparency, and resolution focus.
Make decisions on stop shipment, derogations, and containment actions when needed.
VOC Integration & Field Insights
Conduct customer visits, capture market expectations, and collect field test insights.
Translate VOC, returns analysis, PQI data, and customer feedback into improvement actions and backlog requirements.
Represent Quality in Board of Change and Offer Safety Committees.
Manufacturing Quality & Plant Coordination
Align with plant quality teams to ensure stable, high-quality manufacturing processes.
Drive improvements in yield, scrap, rework, escapes, and supplier-driven issues.
Ensure prevention actions are embedded in manufacturing and supply chain processes.
Circularity & Sustainability at Offer-Level
Own offer-level circularity: rework reduction, scrap minimization, reuse loops, recertification, waste elimination.
Support lifecycle extension, repairability, and eco-design integration.
Track CO and circularity indicators and ensure environmental improvements are prioritized.
Success Indicators
- Offer Quality PPM, warranty, severity reduction & customer satisfaction.
- Reliability improvements and early-warning signal stability.
- UL/regulatory compliance consistency and audit outcomes.
- Scrap, rework, and circularity KPI improvement.
- Speed and quality of issue closure
Key Interfaces
- LQL & TEX engineering
- Design engineering & labs
- Manufacturing & Supplier Quality
- Marketing, Customer Support, Front Office
- Sustainability & DfSR teams
Scope
- Power Product offers manufactured and/or sold in North America (US, Canada, and Mexico)
- A part of Power Products CS&Q global network to support customers
What will make you successful:
- Demonstrated expertise in quality management systems and methodologies (OTM, PMP, PrMP, BLMP, COIN)
- Strong background in business process analysis, improvement, and implementation
- Proven track record in project management and risk assessment
- Advanced problem-solving abilities and analytical mindset
- Excellence in stakeholder communication and cross-functional collaboration
What's in it for you:
- Opportunity to drive organizational excellence and shape quality standards
- Exposure to diverse projects and cutting-edge process improvement methodologies
- Professional growth through continuous learning and development
- Collaborative environment fostering innovation and creative problem-solving
- Impact on customer satisfaction and product quality at a global scale
Requirements:
- BS in Mechanical, Industrial, or Electrical Engineering preferred.
- 7+ years in Quality, Manufacturing, Industrialization, or Engineering.
- Strong analytical problem-solving and technical communication skills.
- Experience with 8D, FMEA, 5 Whys, cause-effect analysis, reliability methods.
- Knowledge of industrial and product quality fundamentals.
- Domestic and international travel required.
Let us learn about you! Apply today.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
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