Office Assistant-Endocrinology

Job Description

Office Assistants are responsible for processing appointments, customer reception, and encounter management of both visits in person and contacts by phone. They process medical information including results and encounter documentation that may be electronic or paper. May have primary or back-up responsibility for managing encounter charge posting and clinic billing functions in an accurate and timely manner. Assists with questions regarding care and service. Performs additional responsibilities as directed by Clinic Supervisor or Clinic Director.

Department: Endocrinology at Family Medical Center (Mattoon)

Hours: Full-time, 40 hours/week

Required: High School Diploma

Responsibilities:

• Answer all incoming calls and forward to appropriate individuals or take detailed messages.
• Complete patient check-in by verifying patient information and preparing files.
• Complete patient check-out including personal payments, charge entries, and totaling.
• Enter payments into cash drawer and reconcile totals daily; prepare bank deposits.
• Greet patients and visitors.
• Perform clerical functions including preauthorization/referral checks, managing deposits, balancing cash box, ordering supplies, and managing records.
• Provide general assistance to patients and visitors as needed.