Office Coordinator - Pediatric Neurology Clinic

Where kids and families are always first

At MultiCare Mary Bridge Children’s Hospital & Health Network, caring for kids is more than what we do — it’s our purpose. As the state-designated Level II Pediatric Trauma Center and the only pediatric hospital in Washington’s South Sound, we provide a comprehensive network of care designed specifically for children and adolescents.

Our vision is to be the safest, highest-quality place for children to receive care, where every child has a medical home and every family feels supported.

FTE: 1.0, Shift: Day, Schedule: Monday - Friday Clinic Hours

Additional information about the Mary Bridge Children's Neurology Clinic can be found here: https://www.marybridge.org/services/neurology/

Position Summary

The Office Coordinator is responsible for the daily operations and front office functions within the assigned department, and for providing support related to all aspects of office functions. The Coordinator servies as a liaison between patients, physicians, customers and MultiCare, responding to written and oral requests to resolve customers questions, problems, and concerns.

Responsibilities

• Coordinates, oversees, and assures the smooth operations and workflow of the office functions, ensuring that patients and the public are treated with respect and in an efficient manner
• Answers telephone, screening calls for urgency, providing assistance, forwarding calls to the appropriate person or area, or recording messages and forwarding to appropriate person for follow up
• Acts as a resource to the staff, resolving issues and provides feedback as needed/requested.

• Develops and implements procedures and protocols related to front office processes to foster an efficient working environment
• Maintains communications and acts as liaison between staff and management
• Researches and resolves issues and concerns regarding office operations, functions, and related matters

Requirements

• Associates degree preferred
• One (1) years of experience in patient access/accounting
• Two (2) years of experience in customer service
• Depending on assigned area prior Patient Access Lead experience may be required

About Mary Bridge Children’s

For more than 70 years, MultiCare Mary Bridge Children’s Hospital & Health Network has cared for children and families across the South Sound. Anchored by an 82-bed pediatric hospital in Tacoma, Mary Bridge offers a Level IV Neonatal Intensive Care Unit, a 24-hour pediatric-only Emergency Department and a state-designated Level II Pediatric Trauma Center.

As a comprehensive pediatric health network, Mary Bridge delivers expert, family-centered care across inpatient, outpatient and specialty services, supported by multidisciplinary teams dedicated to the unique needs of every child and family we serve.

Why Mary Bridge Children's?

Built for children and families

Delivering care designed specifically for kids and the families who support them, with a strong focus on family-centered care.

Award-winning care

Named a Top Children’s Hospital by The Leapfrog Group, earning this national recognition six times in the past eight years, with physicians consistently recognized on Top Doctors lists by Seattle Magazine, Seattle Met and the Tacoma News Tribune.

Growing for the future

A new pediatric hospital and medical office building designed to support the future of children’s care.

Well-being and support

Generous time off, wellness resources and programs designed to help you maintain balance in your work and life.

Living our values

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $23.20 - $33.38 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.