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Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.
Job Responsibilities
Accounting Function Oversight
- Collections of all accounts receivable
- Verifications and payments of all accounts payable invoices
- Controls of receipt and deposit of cash payments received
- Maintains petty cash account and disburses according to company policies and procedures
- Reconciliations of all accounts
- Cash advance checks and same day check requests
- Bank deposits and verification/audit of cash disbursement reports
- Tracks Capital Expenditure Authorizations (CEAs)
Operational Activities
- Orders supplies and completes inventory counts
- Coordinates processing of merchandise orders including memorials and caskets, controls storage inventory
- Oversees installation orders related to funeral, grounds, and maintenance departments
- Supports management to ensure contracts and work orders completion with proper documentation
- Schedules orders and drivers for ambulate service
- Completes funeral/cemetery reports and filing
- Supports sales as needed with understanding of JD Powers
- Ensures compliance with company policies including SOX audit, DU training, IVT audits, DSO financial areas
- Prepares and oversees funeral/cemetery related forms
- Administers payroll policies, reviews time cards
- Processes HR functions: new hire paperwork, license verification, employee and confidential files maintenance
- Provides new hire orientation
- Creates monthly reports and performance stack ranking
- Maintains vehicle records and licenses
- Processes expense reports and updates General Price Lists
- Manages alarm systems
- Assists with funeral services and Making Everlasting Memories (MEMs)
- Coordinates daily activities within business unit and other departments
- Trains associates on policies and procedures
- Interacts professionally and compassionately with families
- Maintains and updates customer records and company website obituaries
- Ensures obituaries are placed in newspapers
- Promotes collaborative and productive workplace environment fostering growth and pride
- Uses customer feedback to improve administration and individual performance
- Performs other duties as assigned
Minimum Requirements
Education
- High school diploma, GED or diploma-training program completion at college or technical school
Experience
- Two (2) years of bookkeeping, general office, clerical accounting, and accounts payable experience required
Knowledge, Skills and Abilities
- Proficient with computers, MS Office, email, internet and office equipment
- Excellent oral and written communication skills
- High level of compassion, integrity, and confidentiality
- Strong problem solving ability
- Ability to multi-task and prioritize
- Detail oriented and flexible to work in fast-paced environment
Work Conditions
Work Environment
- Professional dress required when in contact with families
Work Postures
- Sitting continuously up to 6 hours per day
- Climbing stairs frequently
Physical Demands
- Manual dexterity required for paperwork, calculators, computers, and phone usage
Work Hours
- May require working beyond standard hours as needed
