Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Hiring Range:

$53,372.80 - $96,096.00

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8a-4:30p

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

25080 - 1908 Psychiatry Administration

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Office Manager, OBH oversees the day to day business & staffing operations for Outpatient Behavioral Health for UMass Memorial Health - Harrington. This position will oversee staffing levels, budgetary expenses & revenue, charge capture billing, & insurance authorizations for the entire department. Under the supervision of the Director of Operations, the Office Manager has the responsibility to supervise intake coordinators, implement processes, protocols, procedures, and other administrative activities related to providing excellent customer service and quality behavioral health services to patients. This position will trouble-shoot and follow through on revenue-cycle issues regarding insurance verification, authorizations, denials/write offs, charge capture, as well as patient-related customer service complaints that may arise. The Supervisor may be assigned special projects as needed.

Major Responsibilities:
1. Works with the Director of Operations in establishing policies and procedures, quality assurance information, inspection and compliance information, contracts, and licenses.
2. Processes weekly payroll from OBH and submits to Payroll Department. Monitors Banked Earned Time to ensure staff compliance.
3. Regularly attends department meetings/in-service training programs/workshops to remain aware of pertinent developments and/or changes in related policies, procedures and systems.
4. Routinely meets with the Director of Operations to monitor business activity and policies/procedures throughout Behavioral Health.
5. Responds to inquiries from therapists, patients, & insurance companies regarding charges, billing discrepancies, and/or denials.
6. Works with all hospital departments to ensure smooth billing, collections and scheduling of staff.

Standard Management Level Responsibilities:
1. Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities.
2. Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.
3. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
4. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation, and fosters the effective integration of efforts with system-wide initiatives.
5. Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.
7. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
8. Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc. Develops and maintains procedures necessary to meet regulatory requirements.
9. Ensures that department complies with hospital established policies, quality assurance programs, safety, and infection control policies and procedures.
10. Ensures adequate equipment and supplies for department.
11. Develops and maintains established departmental policies, procedures, and objectives.
12. Ensures compliance to all health and safety regulations and requirements.
13. Maintains, regular, reliable, and predictable attendance.
14. Performs similar or related duties as required or directed.
All responsibilities are essential job functions.

II. Position Qualifications:
License/Certification/Education:
Required:
1. Associate’s degree required.
Preferred:
1. Bachelor’s degree with emphasis on business related course of study.
Experience/Skills:
Required:
1. 5+ years of office experience in a health care setting. Included in such experience must be an increasing level of responsibility, preferably in a supervisory role.
2. Must have skills/experienced with business systems, office procedures, and experience in behavioral health field.
3. Minimum of 1 year experience with third party insurance procedures relating to Behavioral Health is required.
Preferred:
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.