About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

The Assistant Site Manager is responsible for assisting in managing, overseeing, and ensuring the successful administrative, financial, and operational aspects of a CityMD site. An Assistant Manager is accountable for:

Directly managing the Patient Service Representatives (PSRs).

Supporting a patient-centric urgent care experience from welcome to departure of the facility and ensuring an inviting and hospitable environment

Supporting overall functions of the site, team and providers with day-to-day operations.

Essential Functions/Responsibilities

Site Management

Managing the performance of the front desk operation; understanding at all times of how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged.

Assisting the Site Manager in preparing the schedule for non-providers

Ordering all medical supplies, medications, vaccinations and office supplies for the site

Opening and closing the site as required

Assisting the site manager in administrative and operational responsibilities; providing coverage when the site manager is not on the premises.

Assisting with clinical aspects as needed such as processing labs, rooming patients, etc.

People Management

Building strong positive communication with providers and working as a team to enhance the success of the practice.

Ensuring staff always maintains professionalism - coaching, managing performance, and developing the staff.

Managing the PSR’s from interviewing, performance, promotion, etc.

Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as formal write-ups and suggestions for improvement.

Business and Patient Management

Maintaining patient confidentiality in accordance with policy and procedure as well as HIPAA requirements.

Interacting with patients (and families) at discharge in a courteous and respectful manner, resolving disputes, and reviewing patient satisfaction cards.

Qualifications

Minimum 1 year of supervising or managing experience a must OR a degree in healthcare management.

Bachelor’s degree in management, Business or other applicable degree preferred (will consider relevant management experience in lieu of degree)

Ability to successfully multitask.

Good computer skills (knowledge of a PC, Microsoft Office programs)

Exceptional communication skills

Comfortable with constructive confrontation and counseling management

Bilingual language skills required or preferred based on site location.

Additional Information

This job will require long shifts, weekends, closing, opening shifts (will depend on schedule necessary at facility) and must work on-site.

Physical requirements

The job may require from time to time lifting heavy objects on a regular basis, doing repetitive tasks with few breaks, and requiring light cleaning. Heavy computer use required.

Direct reports

The Assistant Site Manager will be responsible for directly managing the Patient Service Representatives (PSRs).

#INDMgmt

Pay Range: $22.00 - $27.00 per hour

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.