On-Call Hotel Security Officer
Four Seasons Hotels and Resorts
Philadelphia, Pennsylvania
Full-Time
Competitive
OfficeExecutive
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia’s first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.About the role
The Four Seasons Hotel Philadelphia is seeking a On-CallLobby AmbassadorHotel / Security Officerto join our Securityteam. The primary responsibility will be ensuring that guests are organized and adhere to reservation protocols while waiting for entry, particularly during busy peak hours. The ideal candidate must be proficient with computers, able to use an electronic reservation system to verify guest bookings, and maintain a smooth, orderly line. Excellent customer service skills are essential, as this role involves interacting with guests and ensuring a positive experience while enforcing entry guidelines.
What you will do:
Manage and direct guest lines to maintain an orderly flow.
Use an electronic reservation system to verify guest access and booking details.
Provide excellent customer service by interacting with guests in a polite and professional manner.
Enforce entry policies and dress codes while ensuring the safety of all guests.
Remain calm and efficient during busy peak times to ensure a seamless experience for guests.
What you bring:
The qualified candidate will possess a passion for flawless service and the highest level of integrity and work ethic.
Proficiency with computers and electronic reservation systems.
Strong customer service skills with the ability to interact courteously with guests.
Ability to maintain order and manage high-traffic periods.
Prior security or customer service experience is a plus.
What we offer
Employee meals prepared by our culinary team
Dry cleaning and alteration of employee uniforms
Discounted
Parking and Septa access
City Fitness membership
Candidates must have valid work authorization for the U.S.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Don’t miss this opportunity to be part of our award-winning team, while developing your career with the world’s leading luxury hotel company! We look forward to receiving your application!
Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf