Onboarding Specialist
Dialpad
Taguig, Southern Manila District, Philippines
Full-Time
Competitive
HybridManager
About Dialpad
Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.
Being a Dialer
At Dialpad, youll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.
We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your Role
As an Onboarding Specialist, you are at the crux of customer interaction and enablement, supporting and troubleshooting your product area and technical implementations. Simply put, you are the first line of defense and an expert in the products we offer. You are motivated by helping our customers achieve their desired objectives by buying into our advanced AI-powered products.
Your combined problem-solving skills, relationship-building skills, and communication skills will be crucial in hearing our customers' pain points and understanding where our product can meet them.
Dialpads Professional Services team plays an essential role in educating customers on Dialpad products. This team aligns closely with Sales, Customer Success, and Support to constantly improve our product deployment and change management processes.
This position reports to our Senior Manager, Customer Onboarding and has the opportunity to be based in our Pasig City, Metro Manila Office. It's a Hybrid working
We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.
Dont meet every single requirement? If youre excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesnt satisfy every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.