OnSite Specialist - Lowell, MA

As an EndoscopyOnSiteSpecialist, you will play an essential role in supporting surgical teams and ensuring that equipment, processes, and information flow smoothly to help drive exceptional patient care.

What You Will Do

• Prepare, manage, and maintain surgical equipment and disposable products to ensure everything is available, functional, and ready before each procedure, achieving full equipment readiness and minimizing workflow interruptions.

• Support operating room teams during procedures by anticipating device needs, providing timely equipment adjustments, and ensuring a seamless surgical experience.

• Troubleshoot and resolve both routine and complex equipment issues using independent judgment to maintain high service reliability and reduce downtime.

• Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners to deliver excellent service and build strong working relationships.

• Maintain accurate documentation, including detailed procedure information, equipment usage, monthly performance metrics, and account updates to ensure compliance and continuity of service.

• Stay current through ongoing training, maintaining a strong working knowledge of Stryker equipment, disposable products, and new technologies while educating clinical staff on product use.

• Follow all safety, facility, and privacy standards, including patient confidentiality requirements, while maintaining a professional appearance, work ethic, and customer‑focused mindset.

• Provide flexible coverage, including rotating schedules, on‑call, overnight and weekend shifts, and support for other accounts within and outside your region, which may require travel.​

What you will need:

Preferred Qualifications

• Bachelor’s or Associate’sdegree, or equivalent certifications.

• 1+ year of experience in customer service, technical assistance, clinical support,supporting sterile workflow operations,or operating room environments.

• Knowledge of anatomy, surgical procedures, and instrumentation.

• HSPA/CRCST certification (required within 6 months for Sterile Processing roles; renewed annually).

Required Qualifications

• High School Diploma or equivalent.

• 0+ years of related work experience.

• Ability to work rotating schedules, including on‑call, overnight, and weekend shifts, and maintain readiness to arrive within 45 minutes when on call.

• Ability tolift upto 50lbsoccasionally and 20lbsfrequently; ability to stand, walk, bend, stoop, and use fine motor skills for extended periods.

• Visual acuity (corrected), color vision, mobility, and dexterity to identify and correct small inconsistencies in equipment or documentation.

• Strong analytical, problem‑solving, and time‑management skills with the ability to make independent decisions in high‑pressure environments.

• Ability to clearly explain and follow detailed guidelines and procedures.

• Proficiency with basic computer applications (e.g., Microsoft Office) and strong interpersonal, verbal, written, and organizational skills.

• Ability to travel and provide coverage at other accounts as needed, including occasional overnight travel.

The pay rate is$28.48/hour. This role includes a comprehensive benefits package as part of our total rewards to support you. Join us to build skills and grow your career.