Operational Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This position will be responsible for managing the Documentation Team, overseeing the verification of signatory authority for contracts, forms, and client documentation, ensuring that individuals acting on behalf of clients are properly authorized, including validation of powers of attorney, limits, and restrictions.
The role also includes responsibility for handling judicial orders, such as information requests and bank secrecy breach determinations, ensuring full compliance with applicable legal and regulatory requirements, as well as internal policies and procedures, and executing such activities in a timely manner.
Additionally, this position is accountable for maintaining and controlling client representation data within internal systems (currently FEPWEB), ensuring the accurate setup and governance of authorized signatories, including applicable limits and restrictions.
The candidate must ensure that all processes are executed with strong governance, risk, and control discipline, including proper attestations, high-quality standards, and adherence to internal and external requirements.
This role requires close interaction with Legal, Compliance, Business, and other Control Functions, as well as local and global stakeholders, to ensure alignment with enterprise standards, support regulatory requirements, and promote the adoption of best practices.
The position is also expected to drive continuous improvement initiatives related to documentation processes, signatory authority verification, and judicial order handling, contributing to the evolution of the target operating model through process enhancements and effective use of systems and tools.
The candidate should maintain a strong understanding of the regulatory environment related to client representation, powers of attorney, judicial processes, and documentation requirements, translating these into robust operational controls, ensuring consistency, risk mitigation, and operational excellence across the function.

Responsibilities:

• Manage the Documentation team, overseeing contract validation (all types of contracts, forms, and related documentation) and responses to court orders;
• Strategically review and define processes and procedures, with a strong focus on risk and controls;
• Liaise with internal stakeholders within and outside MODE to discuss standards, best practices, and ensure high-quality deliverables across the function;
• Ensure adherence to SLAs and prioritization, closely monitoring deliverables, capacity, and volumes, proactively identifying needs and building data-driven cases for team resizing when required;
• Actively participate in projects, SIAIs, AIAIs, and audit discussions from a regional perspective;
• Drive continuous improvement initiatives within documentation processes, including contract approval workflows and judicial order handling;
• Promote innovation by bringing new ideas and solutions to enhance efficiency and team engagement;
• Collaborate across teams with diverse viewpoints to identify optimal solutions and improve operational outcomes;
• Engage with stakeholders to understand evolving business and regulatory requirements;
• Champion a culture of challenge, continuous improvement, and positive change;
• Drive the adoption of tools, technologies, and improved ways of working to support an evolving business environment;
• Foster an inclusive environment that reflects and supports the diverse needs of clients and employees globally;
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions;
• Excels in working among diverse viewpoints to determine the best path forward;
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner;
• Commitment to challenging the status quo and promoting positive change;
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base;
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

• Strong knowledge of Corporate Law and Court Orders / Judicial requirements;
• Solid experience with contract validation and documentation processes;
• Familiarity with documentation systems (FEPWEB knowledge is a plus);
• Strong understanding of Risk and Control frameworks;
• Excellent communication skills, with the ability to present to different audiences;
• Client-focused, confident, and professional demeanor;
• Fluent English;
• Proven people management experience and ability to lead teams under pressure;
• Ability to liaise with stakeholders across different levels and backgrounds;
• Self-motivated, with strong organizational skills and ability to manage time effectively, including knowing when to escalate;
• Previous experience in AML/KYC/Onboarding regulatory requirements and industry practices - minimum of 20 years.