We are seeking an experienced and detail-oriented Operational Resilience Manager to ensure ongoing compliance with Operational Resilience and DORA regulatory requirements. The successful candidate will embed good practices, drive continuous improvement, and coordinate various stakeholders.
Responsibilities
- Embed Operational Resilience including DORA policies and procedures into the business.
- Review and update policy/framework documents; support committee and Board reporting and self-assessments.
- Collaborate with Important Business Services (IBS) owners to map IBS, set impact tolerances, track vulnerabilities, and implement continuous improvement after scenario testing.
- Identify and assess operational risks and single points of failure.
- Lead scenario testing workshops, remediation tracking, and self-assessment reporting.
- Implement key pillars of the DORA program: ICT Risk Management, Incident Reporting, Digital Resilience Testing, ICT Third-Party Risk Management.
- Work with Third-Party Risk Lead on IBS mapping and third-party risk management.
- Partner with various departments to embed Operational Resilience practices and clarify roles/responsibilities.
- Align Operational Resilience with Business Continuity practices including Business Impact Analysis and recovery objectives.
- Generate impact tolerance monitoring and reporting using collated data.
- Implement relevant Key Risk Indicators (KRIs) for resilience monitoring.
- Support development of incident management frameworks, policies, and playbooks.
- Act as key contact for IBS Owners on Operational Resilience activities and Critical Important Functions (CIFs) regarding DORA.
- Support CIF resilience assessment and reporting.
- Develop and deliver Operational Resilience and DORA training.
- Promote a culture of accountability and continuous improvement.
- Stay updated on regulations affecting third-party risk and operational resilience.
- Ensure compliance with ethical, regulatory, and supervisory requirements.
- Support Director of Resilience and Regulatory Support in strategy delivery.
Candidate Requirements
- Experienced Operational Resilience professional.
- Knowledge of general insurance market and regulations including DORA and CTP regime.
- Strong analytical, problem-solving, communication, and stakeholder management skills.
- Ability to work in a fast-paced, dynamic environment and provide training.
Workplace and Benefits
- Hybrid work arrangement: three days in office, two days remote.
- Private medical insurance.
- Retirement pension contributions.
- Minimum 25 days holiday plus option to purchase additional days.
- Wellness and mental health programs.
- Volunteer encouragement and matching gift program.
