Operational Risk Senior Manager

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Loan’s processing team. (Amend as appropriate)

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.

Team/Role Overview

The Program Group Manager ensures that outsourcing practices are fully aligned with EBA Outsourcing Guidelines and DORA, enabling local entities to meet regulatory expectations in a harmonized and controlled manner. Operating as a central governance function, this position provides critical oversight, challenge, and coordination across multiple jurisdictions, leading and directing a team of professionals. The role demands a comprehensive understanding of how different functions interact to achieve business objectives, with a strong emphasis on commercial awareness and effective communication at senior levels.

What you’ll do

In this role, you will lead and manage a critical governance function, focusing on:

• Driving the standardization of outsourcing governance across all European branches, subsidiaries, and regulated entities.
• Ensuring consistent interpretation and implementation of EBA Outsourcing Guidelines and DORA regulatory requirements.
• Designing and maintaining a centralized outsourcing governance framework, including defining minimum control standards and governance requirements.
• Acting as the bridge between group policy and local execution, balancing central control with local regulatory obligations.
• Leading, planning, and coordinating day-to-day activities for programs focused on third-party risk, exercising full management responsibility over a team or multiple teams.
• Ensuring the creation and sign-off of comprehensive program documentation, including plans, charters, and stakeholder management plans.
• Overseeing all areas of program execution, including funding, staffing, stakeholder engagement, risk escalation, and vendor performance monitoring.
• Assessing and managing risk in business decisions, ensuring compliance with laws, regulations, and ethical standards, and supervising team activity.

What we’ll need from you

We are looking for a highly experienced and skilled professional with:

• 10+ years of relevant experience in risk governance, outsourcing, or program management.
• Strong negotiation, influencing, and stakeholder management skills, capable of engaging at senior levels.
• In-depth understanding of EBA Outsourcing Guidelines and DORA regulatory frameworks.
• Demonstrated ability to lead and manage teams, including performance evaluation and resource allocation.
• Proven capability to apply comprehensive understanding of concepts to resolve complex issues across various functions.
• A Bachelor’s/University degree or equivalent experience, with a Master's degree being a plus.
• Required Licensing/Registration: Series 7, Series 9, Series 10, Series 63, Series 65.

What we can offer you

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-KG1

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Job Family Group:

Project and Program Management

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Job Family:

Program Management

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Time Type:

Full time

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Primary Location Full Time Salary Range:

€109,920.00 - €164,880.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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