Operations Analyst - Digital Sales

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We’re looking for a Digital Operations Analyst' to join our ever-evolving Digital Sales team and help us unleash the potential of every business.

This newly created role is responsible for monitoring, analysing, and optimising digital processes, platforms, and systems to drive efficient and effective business operations. Combining data analysis, technical expertise, and operational insight, the role focuses on improving performance, identifying optimisation opportunities, and supporting the continuous evolution of digital capabilities across the organisation.

What you’ll own as the Digital Sales Operations Analyst:

• Performance Analysis
  Analyse performance across digital channels (e.g., website, mobile app, paid media) to identify trends, issues, and opportunities.
• KPI Tracking & Reporting
  Track and report on key metrics including conversion rates, traffic, engagement, and revenue.
• Channel Performance Comparison
  Compare performance across sales channels (e.g., Digital, Telesales, eCommerce, POS) to inform strategic decision-making.
• Funnel & Conversion Optimisation
  Monitor end-to-end customer journeys and application funnels, identifying drop-off points and recommending improvements to increase conversion rates.
• Revenue & Value Analysis
  Provide actionable insights to enhance profitability, customer value, and overall commercial performance.
• Reporting & Insights Delivery
  Build and maintain dashboards and reports using tools such as Power BI, Excel, and SQL. Translate complex data into clear, actionable insights for commercial, marketing, and operations stakeholders.
• Experimentation & Testing
  Design and support A/B and multivariate testing to evaluate digital improvements and optimise performance.
• Data-Driven Optimisation
  Recommend and implement target="_blank">world-class teams that own it every day.

  What makes a Worldpayer

  Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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