The Operational Effectiveness Manager develops, implements, and sustains the IQVIA Channel & Specialty Data Services (CSDS) Quality Management System (QMS), ensuring products and services meet customer, regulatory, and audit requirements.
- Leads quality assurance initiatives
- Manages SOC 1 Type 2 and SOC 2 Type 2 third-party audits
- Conducts and oversees internal audits to maintain ongoing audit readiness
- Drives continuous process improvement across CSDS functions by identifying risks, strengthening controls, and improving operational efficiency
- Supports and may lead responses to customer RFPs and IT security assessments
- Ensures IQVIA quality controls, standards, and governance practices are accurately represented to internal and external stakeholders
Key Responsibilities
- Develops, oversees, and monitors implementation of quality standards, procedures, and controls
- Conducts and manages internal audits of QMS procedures, work instructions, and job aides with Process Owners
- Leads external audits including SOC 1 Type 2, SOC 2 Type 2, and other compliance audits
- Coordinates with external auditors on audit scope, timelines, and requirements
- Oversees internal audit readiness and communication across the organization
- Partners with Process Owners to provide required documentation and audit evidence
- Develops and implements corrective action plans based on audit findings and investigations
- Maintains current knowledge of regulatory requirements and industry best practices
- Recommends and implements new or improved procedures and processes
- Collaborates with cross-functional teams to resolve quality issues and identify root causes
- Tracks corrective actions and process gaps to ensure timely follow-up and closure
- Leads initiatives to address and close quality gaps
- Drives continuous improvement initiatives using Six Sigma, Lean, and Kaizen methodologies
- Participates in and may manage responses to customer RFPs and IT security assessments
Qualifications
- Bachelor’s degree in business, technology, or a related field, or equivalent experience
- Minimum of five (5) years of relevant experience, preferably within a Quality Management System (QMS)
- Strong analytical, critical thinking, and problem-solving skills
- High attention to detail and commitment to quality control
- Proven ability to lead projects and drive initiatives to completion
- Strong written, verbal, and presentation skills
- Ability to effectively engage stakeholders across all levels, including Executive Management
- Ability to quickly learn, apply, and expand subject matter expertise
- Experience with process and data analysis methodologies
This is a remote position open to applicants residing within the United States (preference for EST/CST locations).
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role, when annualized, is $78,700.00 - $196,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
