Operations Engineer - Planixs Realiti

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there's a good chance you will love being a part of our Software Engineering - Development team at Kyndryl, where you will be able to see the immediate value of your work.

We are seeking an experienced Operations Engineer to support critical Treasury and Liquidity Management applications for a Banking client. The primary focus of this role is the operational support, administration, monitoring, and maintenance of the Planixs Realiti platform, with secondary responsibility for supporting Corona applications and related treasury ecosystems.

The ideal candidate will have hands-on experience supporting Planixs Realiti in production environments, ensuring system availability, incident resolution, operational stability, and business continuity. The role requires close collaboration with Treasury Operations, Liquidity Management teams, Infrastructure teams, Application Development teams, and external vendors to deliver reliable and efficient support services for business-critical banking applications.

Roles & Responsibilities

• Provide L2/L3 operational support for the Planixs Realiti platform and associated treasury applications.
• Monitor application health, system performance, interfaces, batch jobs, and data processing activities to ensure uninterrupted operations.
• Support day-to-day administration, configuration, and maintenance of the Realiti platform.
• Perform incident management, problem management, and service request fulfillment in accordance with agreed SLAs.
• Troubleshoot application issues, identify root causes, and coordinate resolution with internal teams and external vendors.
• Support Corona application operations, including monitoring, issue resolution, and routine maintenance activities.
• Execute and monitor daily, weekly, and monthly operational processes, including end-of-day and start-of-day activities.
• Support liquidity management and treasury business users by resolving application-related issues and operational queries.
• Coordinate application deployments, releases, patches, upgrades, and production changes.
• Perform system validation and post-deployment verification following releases and maintenance activities.
• Monitor application interfaces, data feeds, file transfers, and integration processes between Realiti, Corona, and other banking systems.
• Investigate data discrepancies and support reconciliation activities across treasury and liquidity management processes.
• Maintain operational procedures, support documentation, runbooks, and knowledge repositories.
• Participate in disaster recovery testing, business continuity exercises, and resilience initiatives.
• Conduct root cause analysis (RCA) and implement preventive measures to reduce recurring incidents.
• Collaborate with infrastructure, database, middleware, network, and security teams to ensure platform stability.
• Support audit, compliance, risk management, and regulatory requirements related to treasury systems.
• Participate in on-call support and production support rotations as required.
• Contribute to operational excellence initiatives through automation, monitoring enhancements, and process improvements.
• Provide regular operational reporting, service metrics, and system health updates to stakeholders.

Your Future at Kyndryl
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Experience

• Bachelor's degree in Computer Science, Information Technology, Engineering, Finance, or a related discipline.
• Minimum 5+ years of experience in application operations, production support, or application support roles within banking or financial services environments.
• Hands-on experience supporting the Planixs Realiti liquidity management platform in a production environment.
• Working knowledge of Temenos Corona applications and treasury-related banking systems.
• Strong understanding of Treasury Operations, Liquidity Management, Cash Management, and Banking Operations processes.
• Experience supporting mission-critical applications with stringent availability and performance requirements.
• Knowledge of ITIL processes including Incident Management, Problem Management, Change Management, and Service Request Management.
• Experience monitoring application performance, interfaces, batch jobs, and operational processes.
• Strong troubleshooting and root cause analysis skills.
• Familiarity with Unix/Linux operating systems and command-line operations.
• Working knowledge of Sybase and database concepts for data analysis, validation, and troubleshooting.
• Experience supporting application integrations, file transfers, APIs, and middleware platforms.
• Understanding of production release management, deployment processes, and environment management.
• Experience working with application monitoring and alerting tools.

Preferred Technical and Professional Experience

• Knowledge of banking treasury products, liquidity management concepts, and cash positioning processes.
• Familiarity with business continuity, disaster recovery, and operational resilience practices.
• Ability to work effectively with business users, application teams, infrastructure teams, and third-party vendors.
• Experience supporting European banking clients or regulated financial institutions is highly desirable.
• Strong analytical, problem-solving, and decision-making capabilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced production support environment.
• Willingness to participate in on-call support and extended support coverage when required.

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.