Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the regions best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
About the Role
Careem is expanding its super app offering in KSA with the launch of Careem DineOut a Food & Beverage (F&B) discovery engine helping customers explore Riyadhs top restaurants and save when dining in. Were on a mission to be the go-to platform for dining in the city, adding features like reservations and loyalty. As an Operations Intern, you will play a hands-on role in supporting day-to-day execution, ensuring our restaurant partners are onboarded smoothly and that backend processes run like clockwork. This is a high-impact internship ideal for someone eager to learn the ins and outs of operations in a fast-paced tech company.
What Youll Do
- Support partner onboarding: Collect and validate partner documents, menus, and bank details; ensure timely and accurate data entry into internal systems.
- Maintain restaurant content: Help ensure partner restaurant information (offers, timings, images, menu) is always up to date on the app.
- Coordinate with Sales & Ops: Work closely with the sales and operations teams to ensure a seamless handover from signed partner to live status.
- Track performance & issues: Monitor partner performance and flag operational issues (e.g. invalid redemptions, offer mismatches) for resolution.
- Improve internal processes: Identify inefficiencies or bottlenecks in the onboarding or listing process and suggest improvements.
- Conduct QA audits: Occasionally visit restaurants or check listings to validate offer quality and compliance.
Performance Metrics
- Turnaround time from signed partner to live.
- Accuracy of data entry & listings.
- Number of issues proactively identified and resolved.
- Responsiveness to ops-related tasks and support requests.
What You'll Need
- Strong attention to detail: Youre meticulous with data and have high standards for accuracy.
- Structured mindset: You can juggle many moving parts and keep things organized.
- Eagerness to learn: Youre curious about operations, tech, and how things work behind the scenes.
- Team player attitude: You collaborate well and are comfortable working cross-functionally.
- Professional Working Fluency in English and Arabic.
