Operations Lead - RDT Diagnostics Commercial
Roche
Unknown, województwo mazowieckie, Polska
Full-Time
Competitive
HybridManager
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
Roche Digital Technology (RDT)is where innovation meets purpose. As a global team at the heart of Roche, we are a community of business-minded technologists committed to help shape tomorrow’s digital future of healthcare. Our mission is to power Roche through cutting-edge digital technologies, harnessing the potential of artificial intelligence, data, and scalable tech innovations. Driven by purpose and passion, we’re building a future where digital is a core strength across all of Roche, enabling smarter ways of working, unlocking human potential, and driving breakthroughs that truly matter for millions of patients around the world.
At Roche, we offer a hybrid work model that combines flexibility with in-person collaboration. For now, we require our employees to be in our offices on average two days per week. The specific office days may vary depending on business needs, such as workshops, conferences, town halls, team meetings, and other collaborative events.
Located within the Commercial Operations division, this position is central to developing digital technology solutions that improve global healthcare experiences. You will work in a sophisticated setting defined by end-to-end accountability, requiring tight integration with numerous internal stakeholders and cross-functional teams to maintain seamless business operations. This role offers a unique and highly engaging platform for innovation, particularly through the deployment of cutting-edge automation and AI frameworks..
The opportunity:
Your main focus will be holding end-to-end accountability for the operational health, infrastructure lifecycle, and business continuity of our critical global Quote Management ecosystem.
You are leading and governing our outsourced managed services partner, defining strategic operational KPIs, maintaining strict SLA compliance, and providing crucial business-domain mentorship to external team members.
You are driving deep cross-functional coordination across integration platforms (including SAP, Salesforce, and MuleSoft) and enterprise infrastructure teams, acting as a strategic liaison to break down technical silos.
You are managing long-term infrastructure planning, overseeing capacity management and budgeting, while actively identifying opportunities to implement innovative AI and automation solutions
You are fostering an ecosystem of extreme accountability and proactiveness, mentoring internal technical talent, and championing a "fix once" approach to eliminate recurring operational risks.
Who you are:
Experience: 5+ years in IT operations, infrastructure, or business analysis with proven end-to-end support ownership; including 3+ years in the MedTech or Healthcare Life Sciences sector.
Vendor Management: A proven track record of managing and driving accountability with outsourced/managed services delivery partners.
Domain Expertise: Strong, demonstrable understanding of the Quote-to-Contract (Q2C), CPQ, and Commercial business domains.
Methodologies: Active ITIL, Agile (Scrum, SAFe)
What you get:
Salary range 19.000-35.000PLN gross based on the employment contract.
Annual bonus payment based on your performance.
Dedicated training budget (training, certifications, conferences, diversified career paths etc.).
Recharge Fridays (2 Fridays off per quarter available).
Take time Program (up to 3 months of leave to use for any purpose).
Vacation subsidy available.
Flex Location (possibility to perform our work from different places in the world for a certain period of time).
Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice).
Private healthcare (LuxMed packages), group life insurance (UNUM) and Multisport.
Stock share purchase additions.
Yearly sales of company laptops and cars and many more!
Apply directly and join us in shaping the future of healthcare.
If you feel this offer suits a friend of yours, feel free to share it.
Want to know what it’s like to be a part of Roche IT first-hand? Check out our blog!
https://careers.roche.com/global/en/we-are-roche
…..
The controller of your personal data is Roche Polska Sp. z o.o., ul. Domaniewska 28, 02-672 Warsaw. The data is processed for the purpose of recruitment. You have the right to access your data, rectify it, delete it, limit processing, transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at: Ochrona.danych@roche.com. More information on the principles of processing your personal data by Roche at the link:
https://www.roche.pl/pl/content/klauzula-informacyjna-rekrutacja-en.html
Roche Polska sp. z o.o. operates in full compliance with the law and does not tolerate any violations. Roche Polska sp. z o.o. has implemented a Procedure for Reporting Violations of Law. If you wish to report any irregularities related to our activities, all necessary information regarding the reporting process can be found on our website: https://www.roche.pl/kontakt/ochrona-sygnalistow-zglaszanie-naruszen.
Administratorem Twoich danych osobowych jest spółka Roche Polska Sp. z o.o., ul. Domaniewska 28, 02-672 Warszawa. Dane przetwarzane są w celu prowadzenia rekrutacji. Przysługuje Ci prawo dostępu do treści swoich danych, ich sprostowania, usunięcia, ograniczenia przetwarzania, przenoszenia oraz – w sytuacji, gdy są one przetwarzane na podstawie udzielonej zgody – cofnięcia tejże zgody w dowolnym momencie. Kontakt do Inspektora Ochrony Danych: ochrona.danych@roche.com. Więcej informacji o zasadach przetwarzania przez Roche Twoich danych osobowych pod linkiem:
https://www.roche.pl/pl/content/klauzula-informacyjna-rekrutacja-pl.html
Roche Polska Sp. z o.o. działa w pełnej zgodności z przepisami prawa i nie toleruje żadnych naruszeń. W Roche Polska Sp. z o.o. obowiązuje Procedura zgłaszania naruszeń prawa. W przypadku chęci zgłoszenia nieprawidłowości związanych z naszą działalnością, wszelkie niezbędne informacje dotyczące zgłaszania naruszeń znajdują się na naszej stronie internetowej: https://www.roche.pl/kontakt/ochrona-sygnalistow-zglaszanie-naruszen.
This position also offers an attractive benefits package.
Learn more about how we reward our employees at Roche.
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.