Job Description:
The Role
This team has multiple manager openings. This opportunity will be filled at a Grade 5 or Grade 6 salary level depending on experience.Do you want to work for a fast paced, growing organization where people make the difference? Do you thrive on developing associates and collaborating with peers across teams/sites? Join us as an Operations Manager in FCCS where you will be leading associates, educating, and resolving complex day to day operational issues for our Custody clients.
Our Operations Managers lead a team of Transaction Service Representatives and support one of the following functions:
New Accounts and Maintenance- responsible for establishing new accounts and adding/or updating existing features on accounts such as profile updates, access management, checking writing, and problem resolution items.
Cashiering- responsible for processing cash transactions including wire transfers, journals, and standing instructions.
Transfer of Assets- responsible for processing asset transfers between brokerage firms including ACATS, non- ACATS, gifts, and transfers in-kind.
Client Experience Division (CE) provides superior customer service to Fidelity's Custody clients through innovation, dedication, and commitment to excellence. The Ops Manager will coordinate and supervise Transaction Service Representatives (TSR) for Westlake Custody. The Ops Manager will be responsible for direct TSR management, reporting, overtime needs, scheduling and providing daily coaching around transaction processing, productivity and quality. They will be tasked with leading a team addressing high volume ops activity, specialized processing projects and supporting our overall process in standard goals for the broader CE Organization.
The Expertise And Skills We're Looking For
- Bachelor's Degree with 2+ years Brokerage Operations experience OR 5+ years Brokerage Operations experience required
- Strong CE Custody brokerage workflow knowledge required
- Passion to lead and develop others to success
- Series 7 Required
- Series 24 Preferred
- Strong people management skills
- Strong communication / interaction skills
- Ability to navigate the organization, influence, and advocate
- Ability to juggle multiple time-sensitive, competing priorities
- Strong customer service skills
- Strong organization and time management skills
- Project management experience a plus
- Business analysis experience a plus
- Supporting divisional business needs, while maintaining a 'client first' mentality.
- Optimizing the client experience at Fidelity and developing long term relationships and partnerships with clients.
- Driving high satisfaction, quality and efficiency for both the client and Fidelity.
- Delivering superior results quickly and efficiently, utilizing effective time management skills.
- Driving innovation through curiosity and comprehensive understanding of business processes and challenges.
- Bringing energy and excitement to your role every day.
The Team
The Client Experience (CE) division drives the service strategy for clients of Fidelity Clearing & Custody Solutions ('FCCS'), which includes banks and broker dealers in the clearing space and registered investment advisors ('RIA'), professional asset managers, strategic acquirers, and retirement advisors and administrators in the custody space. CE provides clients with support of daily activities and overall business strategy in an effort to optimize their experience with Fidelity; in the areas of implementation support, technology services, deployment and client training, analysis and data processing, in addition to client management and service support.
Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Note: If you are a FINRA registered internal employee who is considering moving to a non-licensed role, you may want to proactively have a conversation with the hiring manager to understand the potential impact to your registrations before a final hiring decision is made.
Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:Category:Brokerage Operations
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
