Operations Manager - Employee Health & Benefits

Company:

Marsh McLennan Agency

Description:

Operations Manager – Employee Health & Benefits

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Operations Manager at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

As our Operations Manager on the Employee Health & Benefits team, you’ll be responsible for the daily operations of the client service team, including recruiting, management, issue escalation, problem solving, guidance etc. You will also be responsible for fostering professional and career advancement opportunities and overseeing the support, development, and growth of our client services professionals. This individual plays an important role in the strategic development in the functioning and processes of our client service teams. Blending company operations with the strategic planning to move the department forward, this individual is critical in building and maintaining all levels of our client service team members.

Collaboration within and across departments along with a commitment to innovation are essential to driving operational excellence, enhancing client satisfaction, and creating efficiencies. The Operations Manager demonstrates strong leadership, a sense of urgency to collaborate and ask good questions, a proactive approach to process improvement, and a passion for developing high-performing teams in a fast-paced environment.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Bachelor’s degree or equivalent work experience required.
• Working knowledge of employee benefit plans with 5+ years of industry experience and demonstrated relationship management skills.
• Experience consulting, managing, implementing, and renewing small and large group health & welfare plans. Including (but not limited to) medical, dental, ancillary, FSA, HSA, COBRA, and voluntary worksite plans.
• Working knowledge of HRIS and Payroll systems and how they interact with Employers and their benefit offerings.
• Working knowledge of HIPAA, ERISA, COBRA, MNPFML, Transparency in Coverage and other state and federal employee benefit regulations.
• Comprehensive understanding of the key challenges in employee benefit plans and current health care trends.
• Ability to coordinate multiple projects while ensuring timely and accurate client deliverables, with effective problem solving and resolution skills.
• Strong leadership and team management skills, with a proven ability to motivate and develop colleagues.
• Sense of urgency and ability to project manage multiple initiatives and goals at once.
• Strong organizational, project planning and management, analytical and multi-tasking skills.
• Ability to face high stress with positivity and a problem-solving mindset.
• State Life/Health insurance license required.

These additional qualifications are a plus, but not required to apply:

• GBDS, CEBS, or other relevant designations

We know there are excellent candidates who might not check all these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check out our website or flip through our recruiting brochure.

Follow us on social media to meet our colleagues and see what makes us tick:

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#MMAUMW

#LI-Hybrid

#MMAEHB

The applicable base salary range for this role is $64,700 to $120,400.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.