Operations Quality & Performance Lead

About the Team

The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.

Role Overview

The Lead of Operations Quality & Performance will support the ongoing growth and sustainability of GOAT Groups quality performance program. They will work directly for the Manager of Operations Quality & Performance to ensure the quality performance program is maintained, optimized, and consistently adhered to across our global warehouse network. These efforts will play a critical role in improving operational excellence and providing a world-class customer experience. The Lead will also have an immense impact on our cost of poor quality, directly impacting profitability.

The Lead of Operations Quality & Performance will be required to work on-site every day in our local warehouse. The Lead will be required to conduct internal audits to assess adherence to GOAT Groups standards, compile results into a target="_blank" >California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.