Company:

Marsh Corporate

Description:

We are seeking a talented individual to join our Contact Centre team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

Operations Specialist, Contact Centre (Cantonese speaker)

We will count on you to:

Provide quality customer service to clients over phone call or email
Handling email correspondences, and liaise with internal & external clients in positive manner for effective problem resolution to ensure smooth running of all daily operation matters
Ensure final outputs (calls, emails or tasks) are of good quality and consistent with the Standard Operating Procedures and Service Level Agreement assigned
Provide testing assistance and support of new systems and tools.
Support ad-hoc tasks as assigned
Team Player to ensure contact center KPIs are met

What you need to have:

A Bachelor’s Degree in any field
Minimum 3 years experience in Contact Centre/Call Centre Environment
Proficient in MS Office (Pivot Table, Excel Formulas and Words)
Ability to understand, speak, read and write English is required
Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone

What makes you stand out:

Experience supporting shared service operation
Ability to understand, read and write Traditional/Simplified Chinese
Ability to systematically manage and retrieve data
Strong analytical skills and detail-oriented to comprehend and summarize appropriate information
Excellent coordination and listening skill and be able to ask probing questions to understand concerns

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Operations Specialist, Contact Centre (Cantonese speaker)

Marsh McLennan

Job Description

Company:

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