Operations Supervisor

Core Duties:

Safety and Compliance

• Ensure compliance with Health & Safety protocols andmaintaina hazard-free work environment

• Enforce safe working methods and behaviors within the team.

• Conduct safety audits and warehouse checks.

• Supervise warehouse traffic, vanauditsand ensure safe vehicle movements.

• Ensure warehouse cleanliness and organization.

• Respond to emergencies asrequired.

• Cleaning, general housekeeping

Operations and Logistics

• Oversee shipping, receiving, dispatching, and inventory management.

• and package dispatching process.

• Conduct quality checkups on return pickups and return to the client process.

• Create/confirm driver bookings with relevant BPs.

• Generate the next day’s route plan and send optimization emails to the Optimization team.

• Conduct IDCs/Drivers check in/ out, loading

• Unload trailers and verify freight against manifests.

• Assistwith sorting, scanning, and processing packages (including defective items and returns).

Reporting and Administration

• Maintainaccuratedelivery, incident, and inventory logs, andsubmitcomprehensive daily reports.

• Complete daily reports andsubmitto the clients, Stationteamand Manager (AMZ Daily Case report, Shift Handover, etc.).

• Audit Proof of Delivery (POD) reports andreportback on compliance to IDC liaison

• Complete daily timesheets andsubmitto the Station Manager.

• Perform data entry as needed.

Team leadership and Customer service

• Assign daily tasks to staff,monitorproductivity, and ensure compliance with SOPs

• Prepare andmonitorperformance reports (on-time deliveries, exceptions, etc.).

• Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires.

• Address delivery complaints, damages, or lost packages promptly.

• Ensure high service standards and customer satisfaction.

• Evaluate and assess employeeperformance, workplaceconduct and compliance asrequired, including discipline whereappropriate.

• Other duties as assigned

Work Environment: Fast-paced warehouse setting with shift-based schedules.