Operations Technician (Mortgage Warehouse Servicing)

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

Role Summary

Join Associated Bank as an Operations Technician, where you will manage the full lifecycle of operational work—from intake to resolution. You’ll solve complex issues, collaborate across teams, and help improve processes that impact both customers and internal operations. This role offers opportunities to grow your expertise while mentoring others.

Please note: This position needs to be on-site in Green Bay WI.

Key Accountabilities

• Manage incoming work, review requests, and coordinate with appropriate teams to ensure timely resolution

• Enter and verify transactions with accuracy while balancing general ledger accounts

• Resolve complex customer issues using multiple systems, records, and resources

• Deliver fast, accurate, and courteous service to customers and banking partners

• Prepare, edit, and distribute specialized or complex operational documents

• Analyze customer feedback and report trends to identify recurring issues

• Review and improve processes for efficiency and accuracy; recommend enhancements to leadership

• Support and mentor junior team members, serving as an escalation point for complex matters

Education & Experience

Required:

• High School Diploma

• 2+ years of office experience

Preferred:

• Associate’s Degree

• 4+ years of office or operations experience

Why You’ll Love Working Here

At Associated Bank, you’ll be part of a collaborative team that values accuracy, problem-solving, and continuous improvement. We invest in your professional growth through hands-on learning and development opportunities. Your work will directly impact customer experience and operational excellence—apply today to make an impact.

We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.

• Paid time off to volunteer in your community.

• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.

• Competitive salaries with professional development and advancement opportunities.

• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.

• Personal banking, loan, investment and insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.

Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.

Associated Bank is Pay Transparency compliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range.

$17.00 - $28.27 per hour