Ops Excellence Supervisor

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Job Description:

Job Summary
This position supports the operation to ensure it meets and exceeds customer service and quality objectives. He/She assists with the development, assessment and alignment of service goals with company objectives. This position supports the implementation of training activities and provides operational support. He/She is responsible for analyzing performance metrics and ensuring service processes and procedures align with business objectives, including gathering performance trend data and determining improvement areas where appropriate. This position develops monthly performance goals. He/She tracks and evaluates service objectives. This position may supervise and train Interns, Co-Ops, Specialists, Part-Time Supervisors, or Associate Engineers.

Responsibilities:

• Gathers necessary data and assists with data analysis to develop work measurement methodologies.
• Conducts audits as needed to identify areas or processes that are out of compliance.
• Identifies and records non-compliance exceptions, reviews records and works with operations management to develop action plans that address all non-compliance exceptions.
• Verifies implemented changes.
• Assists with operations forecasting, including reviewing research, trends, projected growth rates, etc. to inform staffing recommendations.
• Develops reports and maintains reference documents.

Qualifications:

• Bachelor’s Degree or International equivalent
• Bachelor's Degree or International equivalent in Engineering, Mathematics, Computer Science, or a related field - Preferred
• Experience with Microsoft Office Applications: Word, PowerPoint, and Excel
• Willing to work flexible shifts hours and possibly weekends
• Ability to travel
• Experience supervising employees - Preferred

Employee Type:

Permanent

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