About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Position Summary

The Optician is responsible for assisting patients with the selection, fitting, and dispensing of eyewear, ensuring that patients receive the highest level of customer service and care. This role also supports the overall operations of the optical department by maintaining accurate records, managing inventory, and collaborating with providers and staff to deliver a positive patient experience.

Key Responsibilities

• Greet and assist patients in selecting eyeglass frames and lenses based on prescription, lifestyle, and personal preference.
• Accurately measure and fit eyeglasses to ensure proper alignment and vision correction.
• Educate patients on eyewear options including:
  - Anti-reflective coatings to reduce glare and improve vision.
  - Transition/photochromic lenses for light-adaptive comfort.
  - Progressive lenses for seamless near, intermediate, and distance vision.
• Dispense eyewear, verify prescriptions, and make necessary adjustments for comfort and function.
• Process eyewear orders through approved vendors and track progress to ensure timely delivery.
• Maintain optical inventory, including ordering, receiving, and displaying frames.
• Perform minor repairs and adjustments to patient eyewear as needed.
• Ensure compliance with HIPAA, OSHA, and company policies at all times.
• Maintain accurate patient records in the practice management system.
• Provide excellent customer service, addressing patient questions and concerns professionally.

Qualifications & Skills

• Optician licensure required.
• Prior experience in an optical or healthcare setting strongly preferred.
• Strong knowledge of eyeglass frames, lenses, and contact lenses.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to use practice management software and basic computer applications.
• Commitment to maintaining patient confidentiality and professionalism.

Work Environment & Physical Requirements

• Prolonged periods of standing and sitting.
• Ability to lift up to 20 lbs (e.g., boxes of frames or supplies).
• Frequent interaction with patients, staff, and vendors.

Pay Range: $35.19 - $43.99 Hourly

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.