Eaton's Corporate Sector division is currently seeking a Order Entry Specialist.
What you'll do:
The Order Entry Specialist is responsible for managing the end-to-end order lifecycle, including order entry, price verification, and order clearing in compliance with Eaton policies, while ensuring accuracy and timely processing. The role involves handling customer complaints and providing both pre-sales and post-sales support, analyze and coordinate priorities of sales orders and keep track of performance to insure 100% on time delivery of product to the customer. Maintain an effective communication system with customers for the solution of problems and claims. This position requires strong problem-solving skills, attention to detail, and a customer-focused mindset, fostering continuous improvement, strengthening customer relationships, and supporting Eaton's goals and service excellence standards.
Job Responsibilities
"A. Verifies customer, order and item information for accuracy and completeness by reviewing the quote and purchase order and clarifying discrepancies as well as checking catalog numbers for accuracy.
B. Performs regular daily order schedule maintenance functions such as customer sales order hold removal and sales order progress reporting. Knowledgeable in customer specific requirements as they apply to the order.
C. Identifies, understands and processes appropriately the variances in orders to assure proper information is entered such as various product groupings, reserve production planned line items, consignment and credit card orders.
D. Close communication with other departments to solve issues about pricing and quoting.
E. Enter correct customer shipment and notification requirements. Applies proper sales credit and commission payment rates to orders. Reviews orders for completeness following order entry checklist. Participates in problem solving teams and special projects as directed by supervisor to improve processes. Assists and participates in cross-training for continuous improvement.
F. Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules, and daily 5S+ requirements to help build a Zero Incident Culture.
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Qualifications:
Education level required
- Bachelor degree necessary.
Years and area of experience required
- Minimum 6 months on customer interaction/support experience
Skills:
Technical knowledge
- Desirable professional experience with ERP
- Excellent understood and manage of computer packages, web pages and emails
- Intermediate English proficiency
Soft skills - Accountable
- Efficent
- Learner
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
