Order Information Specialist
MillerKnoll
East Greenville, Pennsylvania
Full-Time
Competitive
OfficeSenior
Why join us?
Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
GENERAL PURPOSE
Responsible for overall order management flow of customer demand. Daily activity includes reviewing, entering, and editing varying types of customer orders. Works closely with the MillerKnoll Dealer network as well as internal departments to assure the quick release of orders to Scheduling via the order submission/order management process.
ESSENTIAL FUNCTIONS:
Process customer orders with accuracy and in a timely manner. This includes both electronic and manual requests.
Process Government orders and Commercial Direct Orders working closely with internal cross functional teams to ensure all GSA and Direct requirements are met.
Analyze critical documents required for processing Government and Direct Bill Orders.
Work closely with dealers and internal teams to resolve errors of multiple types in an efficient way ensuring timely acknowledgement of a customer order.
Maintain an understanding of the Order Entry Systems and other supporting technology applications to ensure accurate processing of orders and requests.
Maintain an understanding of products and processes as needed.
Provide clear communication to dealer and internal teams.
Performs additional responsibilities as requested to achieve business objectives
Education/Experience
High School Diploma
Two years’ experience in a position with exposure to customer service or customer relations preferred
Skills and Abilities
Proficient with Microsoft office suite (Excel, Word, PowerPoint) as well as other Technology/ERP applications (ie: Oracle, SAP, JDE, Baan LN…) preferred
Good communication and interpersonal skills
Possess organizational and time management skills to proactively manage daily work
Superior problem-solving skills
Able to embrace a changing work environment with ability to quickly adapt to new software
Ability to work independently as well as in a team environment to support a successful dealer experience
Who We Hire?
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.